Announcements
Happy Values Week! Today we celebrate *Support* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156883 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156883 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10626 Views
  • 3 replies
  • 10 likes
  • Security
  • 10626 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507197 Views
  • 985 replies
  • 112 likes
  • Account
  • 507197 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124508 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124508 Views
  • 74 replies
  • 12 likes

Can't log in from windows 7 computer

I'm unable to log into Spotify from a Windows 7 machine. I registered my facebook account with Spotify and that worked. Then I downloaded the installer and when prompted to sign in, it just attempts to sign in for a long time and then goes right back...

  • Casual Listener
  • I'm unable to log into Spotify from a Windows 7 machine.  I registered my facebook account with Spotify and that worked.  Then I downloaded the installer and when prompted to sign in, it ju...
  • norg
  • Casual Listener
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Solved!! login issues

hi its no so much login issues but still about that, i have a virgin media tivo box and an android huawei u8510 and also a win 7 netbook all with the spotify program i can launch spotify on the tivo and it will say that i am logged in on another devi...

  • Casual Listener
  • hi   its no so much login issues but still about that,   i have a virgin media tivo box and an android huawei u8510 and also a win 7 netbook all with the spotify program   i can ...
  • meahtenoha
  • Spotify
  • 549 Views
  • 4 replies
  • 0 likes
  • 549 Views
  • 4 replies
  • 0 likes

Wrong subscription status.

Hello!I have a question about my account. When I have logged in and select the "subscription" it says that I use "Spotify Free" but I have a premium account. Why?Best regardsAndreas

  • Newbie
  • Hello! I have a question about my account. When I have logged in and select the "subscription" it says that I use "Spotify Free" but&nbs...
  • Richard
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Question about the 3 devices policy

So, I'm interested in signing up for Premium so I can listen to music offline using an ipod and a tablet. I am planning on listening to music on two computers, online only, as well. My question is am I limited to only 3 devices (online or off) for my...

  • Visitor
  • So, I'm interested in signing up for Premium so I can listen to music offline using an ipod and a tablet.  I am planning on listening to music on two computers, online only, as well.   My...
  • Richard
  • Community Legend
  • 345 Views
  • 3 replies
  • 0 likes
  • 345 Views
  • 3 replies
  • 0 likes

I bought a song whose title Spotify mistook for another

... resulting in paying for the wrong track. Check these 2 tracks by artist Light Asylum: Light Asylum – Dark AlliesLight Asylum – Skull Fuct As you can see the system has mistaken one for another. Proof: "Dark Allies" official video: http://www.yout...

  • Casual Listener
  • ... resulting in paying for the wrong track.   Check these 2 tracks by artist Light Asylum:   Light Asylum – Dark Allies Light Asylum – Skull Fuct   As you can see the system ha...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Abroad temporarily

I have been in Argentina for a few months now, and now I can't usy my spotify anymore, I was wondering if there was a way to keep using spotify while in Argentina, I will return to the Netherlands in 2 months. Kind regards, Lex

  • Casual Listener
  • I have been in Argentina for a few months now, and now I can't usy my spotify anymore, I was wondering if there was a way to keep using spotify while in Argentina, I will return to the Netherlands in...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Solved!! Change country temporarily

Hi guys! I´m currently living in Sweden and have a premium subscription.In about 2 weeks i´m going to Cyprus on holiday for a week and want to be able to use my spotify account there.Do I need to change anything or should I just make a few offline pl...

  • Casual Listener
  • Hi guys!   I´m currently living in Sweden and have a premium subscription. In about 2 weeks i´m going to Cyprus on holiday for a week and want to be able to use my spotify account there. Do ...
  • Zyberr
  • Casual Listener
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Moved from Norway to US

Hi I had a free Spotify account in Norway, and just started a premium which I could use it here in US. When I selected US as country, payment was denied. When I selected Norway as country, payment was accepted. But now I can't listen to anything, bec...

  • Visitor
  • Hi   I had a free Spotify account in Norway, and just started a premium which I could use it here in US. When I selected US as country, payment was denied. When I selected Norway as country, p...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

These constant software updates...

Although paying for a premium service I am subject to endure a waiting period while starting up the client, due to software upgrades. I have through preferences/settings no means to turn automatic updates off. This is by no means acceptable. I don´t ...

  • Casual Listener
  • Although paying for a premium service I am subject to endure a waiting period while starting up the client, due to software upgrades. I have through preferences/settings no means to turn automatic up...
  • Novice
  • Casual Listener
  • 858 Views
  • 2 replies
  • 0 likes
  • 858 Views
  • 2 replies
  • 0 likes

Upgrade from unlimited to premium immediately?

Do I have to wait half a month to uprade from unlimited to premium? Isn't it possible to pay an upgrade fee and use it at once?

  • Casual Listener
  • Do I have to wait half a month to uprade from unlimited to premium? Isn't it possible to pay an upgrade fee and use it at once?
  • meahtenoha
  • Spotify
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Shared un-deletable post to Facebook

Hi, I left Spotify running for my father with my Facebook page open. He was listening to Yanni over two hours ago and left at 4pm. It is now 6pm and twenty minutes ago I get a post n my Facebook main feed that I am still listening to Yanni. How did t...

  • Newbie
  • Hi, I left Spotify running for my father with my Facebook page open. He was listening to Yanni over two hours ago and left at 4pm. It is now 6pm and twenty minutes ago I get a post n my Facebook main...
  • meahtenoha
  • Spotify
  • 1159 Views
  • 1 replies
  • 0 likes
  • 1159 Views
  • 1 replies
  • 0 likes

I can't unsubscribe

I keep trying to enter my password in order to unsubscribe to Premium. My account is hooked up to my facebook so I enter my FB password and it doesn't accept it, I even reset my FB password and tried but it wont take it. I don't have the money, so I ...

  • Newbie
  • I keep trying to enter my password in order to unsubscribe to Premium. My account is hooked up to my facebook so I enter my FB password and it doesn't accept it, I even reset my FB password and tried...
  • Sam
  • Spotify
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Subscription that wasn't mine

hi, Ive looked at my subscriptions and on the 29th April apparently i started one with something called Telia. This is nothing to do with me, so can it be stopped ASAP? I have no idea who is paying for it.ThanksColin

  • Regular
  • hi, Ive looked at my subscriptions and on the 29th April apparently i started one with something called Telia. This is nothing to do with me, so can it be stopped ASAP? I have no idea who is paying f...
  • sputnix
  • Regular
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Why is my Spotify account using the swedisch Popcharts?

I´m living in Germany, but if i play the toptitels i´m only getting the swedish charts? How can i switch to the german charts?!Thnaks for your help!

  • Regular
  •  I´m living in Germany, but if i play the toptitels i´m only getting the swedish charts? How can i switch to the german charts?! Thnaks for your help!
  • bashi2003
  • Regular
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Wrong association of artist on facebook - Sonata Arctica

Hi, there seems to be a bug in spotify that causes "kardinal offishall" to appear on the facebook timeline when songs from the band "Sonata Arctica" are played. Technical info:Using the latest preview linux version on Ubuntu

  • Newbie
  • Hi,   there seems to be a bug in spotify that causes "kardinal offishall" to appear on the facebook timeline when songs from the band "Sonata Arctica" are played.   Technical info: Usi...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Spotify crashes after login

Well i havent been able to use spotify for a couple of weeks now as after logging in for a few second it crashes.Ive tried reinstalling loads of times and also reinstalled flash but still no success..i m getting really frustrated about it and im than...

  • Casual Listener
  • Well i havent been able to use spotify for a couple of weeks now as after logging in for a few second it crashes.Ive tried reinstalling loads of times and also reinstalled flash but still no success....
  • katie500
  • Casual Listener
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Payed for unlimeted but are not able to listen to music

After 48hours trial period with premium, i decided to buy a unlimeted subscription. But on my app it just says that it is not able to stream music without a premium subscription. What am i doing wrong?

  • Casual Listener
  • After 48hours trial period with premium, i decided to buy a unlimeted subscription. But on my app it just says that it is not able to stream music without a premium subscription. What am i doing wron...
  • user-removed
  • Not applicable
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Solved!! moved back to Germany

Hi,I was more then half a year in the US, California as an Au Pair.In this time I used Spotify.Nearly two weeks ago i moved back to Germany and now i'd like to use Spotify Free again!I do not have a mastercard or a paypal account!Please help me, my 1...

  • Casual Listener
  • Hi, I was more then half a year in the US, California as an Au Pair. In this time I used Spotify. Nearly two weeks ago i moved back to Germany and now i'd like to use Spotify Free again! I do not...
  • meahtenoha
  • Spotify
  • 1163 Views
  • 22 replies
  • 0 likes
  • 1163 Views
  • 22 replies
  • 0 likes

Changed password via website - desktop client accepts old password?

Hi, While using the Windows Spotify desktop client I got a message saying 'paused as account is in use elsewhere - this worried me, as the only place it should be used is on my laptop and my iphone. So, as a precaution I have changed my password on t...

  • Music Fan
  • Hi,   While using the Windows Spotify desktop client I got a message saying 'paused as account is in use elsewhere - this worried me, as the only place it should be used is on my laptop and my...
  • meahtenoha
  • Spotify
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Error 101

My spotify has stopped working ive deleted it and reinstalled it and ive taken it of my firewall and puut it back on but it just doesnt work it just says error 101 and that im offline

  • Newbie
  • My spotify has stopped working ive deleted it and reinstalled it and ive taken it of my firewall and puut it back on but it just doesnt work it just says error 101 and that im offline
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes