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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406040 Views
  • 958 replies
  • 107 likes
  • Account
  • 406040 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175757 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175757 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99986 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99986 Views
  • 68 replies
  • 10 likes

Delete playlist shared

Hello, How can I stop sharing a playlist? I shared a list with a person but I do not want her to have. I deleted the playlist in my acoount but still in her profile and y don´t want Than you for your help!

  • Newbie
  • Hello,   How can I stop sharing a playlist?   I shared a list with a person but I do not want her to have.    I deleted the playlist in my acoount b...
  • 835 Views
  • 0 replies
  • 0 likes
  • 835 Views
  • 0 replies
  • 0 likes

Subscription Error

I have been out of the country and unable to login to spotify for a while because of the 14 day limited use restriction. I am however in the United States currently and it still acts like my subscription status is outside of the US. I tried changing ...

  • Newbie
  • I have been out of the country and unable to login to spotify for a while because of the 14 day limited use restriction. I am however in the United States currently and it still acts like my subscrip...
  • Richard
  • Community Legend
  • 841 Views
  • 1 replies
  • 0 likes
  • 841 Views
  • 1 replies
  • 0 likes

My Spotify Premium code is on my wrong email address. How can I get it back?

I pay the spotify premium with visa and the code was send to my email address that is old and I can't use that email address anymore. How can I get the code to the new email address? I have now changed my account email for a new one.

  • Casual Listener
  • I pay the spotify premium with visa and the code was send to my email address that is old and I can't use that email address anymore. How can I get the code to the new email address? I have now chang...
  • 1382 Views
  • 0 replies
  • 0 likes
  • 1382 Views
  • 0 replies
  • 0 likes

2 facebook profiles in my acount in spotify...

Hello, I don´t know how, but i have 2 facebook profiles with my acount in spotify.I have tryed to log in whith the other profile but is impossible. Always say me that I have only one acount in spotify. Could you help me?

  • Newbie
  • Hello,   I don´t know how, but i have 2 facebook profiles with my acount in spotify. I have tryed to log in whith the other profile but is impossible. Always say me that I have only one acoun...
  • Richard
  • Community Legend
  • 1233 Views
  • 1 replies
  • 0 likes
  • 1233 Views
  • 1 replies
  • 0 likes

Query regarding Premium service

Hi, I've been using Spotify (free version) for a few years now, This afternoon I was looking to see if I could find the wep page on the site advertising Premium free trail. I was unable to at the time, so I just decided to pay for the premium. Ironic...

  • Newbie
  • Hi, I've been using Spotify (free version) for a few years now,    This afternoon I was looking to see if I could find the wep page on the site advertising Premium free trail.   I ...
  • Sam
  • Spotify
  • 1041 Views
  • 3 replies
  • 0 likes
  • 1041 Views
  • 3 replies
  • 0 likes

Spotify charged me for a month of service

A little over a month ago, I saw Spotify's promotion for a free month of their premium service. I eagerly signed up, entered my credit card info (MISTAKE!) and carried on with a free month. Two days before the subscription was to end, I went and foll...

  • Newbie
  • A little over a month ago, I saw Spotify's promotion for a free month of their premium service.  I eagerly signed up, entered my credit card info (MISTAKE!) and carried on with a free month.&nbs...
  • Richard
  • Community Legend
  • 1452 Views
  • 1 replies
  • 0 likes
  • 1452 Views
  • 1 replies
  • 0 likes

log in chaos - help

i've downloaded spotifyi log in with my facebook intothen a spotify log in box comes up! even though i'm logged in via facebook and the spotify log in box won't accept any information as correct, not my facebook info and not the spoitify username tha...

  • Newbie
  • i've downloaded spotify i log in with my facebook into then a spotify log in box comes up!   even though i'm logged in via facebook       and the spotify lo...
  • 778 Views
  • 0 replies
  • 1 likes
  • 778 Views
  • 0 replies
  • 1 likes

Login failing

Hi there I'm getting now, an error that it said my country doesn't match with my profile, means that I been moved from the another country. But I have not went anywhere, very strange. Help me, please.

  • Newbie
  • Hi there   I'm getting now, an error that it said my country doesn't match with my profile, means that I been moved from the another country.  But I have not went anywhere, very strange....
  • 847 Views
  • 0 replies
  • 0 likes
  • 847 Views
  • 0 replies
  • 0 likes

Bought premium, only got a weeks worth.

I bought premium just last week but they only gave me one week for full charge. Got the receipt left. How can I get my 2 weeks left back?...

  • Newbie
  • I bought premium just last week but they only gave me one week for full charge. Got the receipt left. How can I get my 2 weeks left back?...
  • 709 Views
  • 0 replies
  • 0 likes
  • 709 Views
  • 0 replies
  • 0 likes

Subscription

I was gonna help my sister to make a spotify account , but when i press at sign up the page like freezes and nothing comes up.. what to do about it?

  • Casual Listener
  • I was gonna help my sister to make a spotify account , but when i press at sign up the page like freezes and nothing comes up.. what to do about it?
  • 585 Views
  • 0 replies
  • 0 likes
  • 585 Views
  • 0 replies
  • 0 likes

Premium but still getting adds

I made a premium subscription yesterday. In the overview section, under subscription satus it says I have active spotify premium subscription but im still getting adds. I've tried loggin out and in several times, a fresh reinstall of spotify and rest...

  • Regular
  • I made a premium subscription yesterday. In the overview section, under subscription satus it says I have active spotify premium subscription but im still getting adds. I've tried loggin out and in s...
  • Richard
  • Community Legend
  • 2449 Views
  • 11 replies
  • 0 likes
  • 2449 Views
  • 11 replies
  • 0 likes

downloads

i've got (and i've paid for 300 downloads.. I didn't do it!!! I don't want it... can i cancel those orders???

  • Casual Listener
  • i've got (and i've paid for 300 downloads.. I didn't do it!!! I don't want it...   can i cancel those orders???
  • gold
  • Casual Listener
  • 857 Views
  • 2 replies
  • 0 likes
  • 857 Views
  • 2 replies
  • 0 likes

Really bad!

hi Spotify love this. What more than music could you wish for. I wanted to try spotify for 30 days so I subscribed and thought let's give it a go, but when the 30 days expired it would have been lovely to know that you were charged 10 pounds for it! ...

  • Casual Listener
  • hi Spotify   love this. What more than music could you wish for. I wanted to try spotify for 30 days so I subscribed and thought let's give it a go, but when the 30 days expired it would have ...
  • Hansholz
  • Gig Goer
  • 1747 Views
  • 7 replies
  • 0 likes
  • 1747 Views
  • 7 replies
  • 0 likes

I want out!!!!

I have tried numerous times to cancel my premium subscription and when asked for my password to confirm it keep coming up with "incorrect password" when i know it is not. so when i click "I forgot my password" i type in my e-mail address and it says ...

  • Newbie
  • I have tried numerous times to cancel my premium subscription and when asked for my password to confirm it keep coming up with "incorrect password" when i know it is not. so when i click "I forgot my...
  • zykta
  • Regular
  • 938 Views
  • 2 replies
  • 1 likes
  • 938 Views
  • 2 replies
  • 1 likes

change country

I downloaded spotify while I was studying abroad in the UK, but now I am home in the US and no longer able to use it. I don't want to upgrade to spotify premium. is there any way i can change my country setting??

  • Newbie
  • I downloaded spotify while I was studying abroad in the UK, but now I am home in the US and no longer able to use it. I don't want to upgrade to spotify premium. is there any way i can change my coun...
  • meahtenoha
  • Spotify
  • 928 Views
  • 1 replies
  • 0 likes
  • 928 Views
  • 1 replies
  • 0 likes

Facebook password changed

I recently changed my Facebook password, and now my Spotify app on my computer will not let me sign in. I have downloaded a new Spotify app and resigned into Facebook, and nothing is helping. Help please? I miss my music! Nevermind, I was using the w...

  • Newbie
  • I recently changed my Facebook password, and now my Spotify app on my computer will not let me sign in. I have downloaded a new Spotify app and resigned into Facebook, and nothing is helping. Help pl...
  • 957 Views
  • 0 replies
  • 0 likes
  • 957 Views
  • 0 replies
  • 0 likes

Downgrade for Premium to Free

Hi, i need to downgrade my account today form premium to free, I cancelled my subscription earlier but this takes place after 22nd of feb. But I need it today for setting it up with another service. Thnx for a quick reply. Username: roysmid Regards, ...

  • Casual Listener
  • Hi,   i need to downgrade my account today form premium to free, I cancelled my subscription earlier but this takes place after 22nd of feb. But I need it today for setting it up with another ...
  • roysmid
  • Casual Listener
  • 1337 Views
  • 2 replies
  • 0 likes
  • 1337 Views
  • 2 replies
  • 0 likes

Using Spotify as a tool for music when livestreaming or uploading videos on youtube?

So I've been wondering, can I get copyright issues if I play a livestream of me playing games, while playing the music from Spotify to the stream? And what about using it on youtube videos? Sorry if this is the wrong place to ask this but didn't real...

  • Newbie
  • So I've been wondering, can I get copyright issues if I play a livestream of me playing games, while playing the music from Spotify to the stream? And what about using it on youtube videos?   ...
  • krikelin
  • Community Legend
  • 1046 Views
  • 1 replies
  • 0 likes
  • 1046 Views
  • 1 replies
  • 0 likes

Account problems

Hi, For some reason my FB account has been connected with my friends login details here on spotify,Before the FB merge I used my email (nenne_tft@hotmail.com) and it worked fine. Now its gone and when I log in with my FB details i get his playlists e...

  • Newbie
  • Hi,   For some reason my FB account has been connected with my friends login details here on spotify, Before the FB merge I used my email (nenne_tft@hotmail.com) and it worked fine.   ...
  • 895 Views
  • 0 replies
  • 0 likes
  • 895 Views
  • 0 replies
  • 0 likes

Playlists

Hi, I logged onto spotify and accidentally pressed ''disconnect from facebook'', now it seems that all my playlists are completly gone. How do I restore them? I don't wanna rush you guys but I need to get it sorted within two hours. Thanks.

  • Visitor
  • Hi,   I logged onto spotify and accidentally pressed ''disconnect from facebook'', now it seems that all my playlists are completly gone. How do I restore them?     I don't wanna ...
  • Thmc
  • Newbie
  • 1162 Views
  • 4 replies
  • 0 likes
  • 1162 Views
  • 4 replies
  • 0 likes