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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80608 Views

9 replies

2 likes

Account
Login
  • 80608 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654574 Views

13 replies

4 likes

Account
  • 654574 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735145 Views

18 replies

29 likes

  • 735145 Views
  • 18 replies
  • 29 likes

Superuser Contribution [Solved] Spotify does not change the country setting despite of all the measures.

I've followed the FAQ 100% precisely and accurately but poor Spotify does not change the account's country. The only thing changed is the language shown in the UI. EDIT: I didn't realize that the new billing date hasn't been changed yet, because Spot...

Newbie

I've followed the FAQ 100% precisely and accurately but poor Spotify does not change the account's country. The only thing changed is the language shown in the UI.   EDIT: I didn't realize tha...

Joan

Moderator

220 Views

1 replies

0 likes

Account
Premium
Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscriber in Australia, but no lossless media option. Why not?

Any advice welcome. Just subscribed in order to get lossless music. So far, disappointed.Plan PremiumCountry AustraliaDeviceiPadOperating SystemiOS latest My Question or IssueSee subject above

Casual Listener

Any advice welcome. Just subscribed in order to get lossless music. So far, disappointed. Plan Premium Country Australia Device iPad Operating System iOS latest   My Question or Issue ...

Alby29

Newbie

1114 Views

9 replies

0 likes

Premium
  • 1114 Views
  • 9 replies
  • 0 likes

Superuser Contribution switching accounts

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am changing my account to an email i previously used but I deleted that account, but it is ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ch...

Sapana_Gaikar

Moderator

159 Views

2 replies

0 likes

Account
Other
  • 159 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Link in email address change verification email "Unable to connect"

PlanPremium/CountryAustraliaDeviceDesktop PCOperating SystemMX Linux My Question or IssueI have received the email address change verification email but when I click on the link to verify I get the message "Unable to connectFirefox can’t establish a ...

Casual Listener

Plan Premium/ Country Australia Device Desktop PC Operating System MX Linux   My Question or Issue I have received the email address change verification email but when I click on the l...

Maxim

Spotify Star

670 Views

7 replies

0 likes

Account
Premium
  • 670 Views
  • 7 replies
  • 0 likes

*Reenable Of Premium Trail*

Dear Sir/Mam, For new devices there is always free premium trial given to users for few days.However the free premium trail can be reenabled on the same device by creating a dual account and a different mail address. Is this officially ok with spotif...

Newbie

Dear Sir/Mam,                  For new devices there is always free premium trial given to users for few days. However the free premium trail can be ree...

148 Views

0 replies

0 likes

  • 148 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify keeps playing random songs whenever I don't use the app for a bit.

So for about a week now, I've found random songs from unknown artists (less then 1000 monthly listeners) in my listen history. i know i didn't play them so at first i thought my account was compromised, so i logged out everywhere and changed the pass...

Casual Listener

So for about a week now, I've found random songs from unknown artists (less then 1000 monthly listeners) in my listen history. i know i didn't play them so at first i thought my account was compromis...

Eni

Moderator

454 Views

7 replies

0 likes

Other
Security
  • 454 Views
  • 7 replies
  • 0 likes

Suspension of my account for 3 months

PlanFree/PremiumCountryAustraliaDeviceGalaxy A25Operating SystemAndroid My Question or IssueIm going overseas for 3 months. Caan I suspend account for that period only?

Casual Listener

Plan Free/Premium Country Australia Device Galaxy A25 Operating System Android   My Question or Issue Im going overseas for 3 months. Caan I suspend account for that period only?

Billy-J

Spotify Star

161 Views

1 replies

0 likes

Account
  • 161 Views
  • 1 replies
  • 0 likes

Suspicious Activity

Today I was listening to songs and suddenly it stopped playing and started to play another song and on chro

Newbie

Today I was listening to songs and suddenly it stopped playing and started to play another song and on chro      

Billy-J

Spotify Star

196 Views

1 replies

0 likes

SuspiciousActivity
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook hours did not renew as promised

PlanPremiumCountryUSDeviceiPadOperating SystemiPad 9th generation, iOS 18.6.2 My Question or IssueI checked my audiobook listening hours yesterday (9/6/25) and it said I had 22 hours remaining before it renewed and I received 15 more hours. But when ...

Regular

Plan Premium Country US Device iPad Operating System iPad 9th generation, iOS 18.6.2   My Question or Issue I checked my audiobook listening hours yesterday (9/6/25) and it said I had ...

OscarDC

Moderator

167 Views

1 replies

0 likes

Account
  • 167 Views
  • 1 replies
  • 0 likes

Old Email...new account....Premium getting charged to old account

Hey All-- I am not tech savvy but I have made some dope playlists that I want to get back. My account was set up under my very first hotmail email and I cannot recover it. I have made a new Spotify account but my Premium monthly payment is still bein...

Visitor

Hey All--   I am not tech savvy but I have made some dope playlists that I want to get back.     My account was set up under my very first hotmail email and I cannot recover i...

Billy-J

Spotify Star

145 Views

1 replies

0 likes

Account
  • 145 Views
  • 1 replies
  • 0 likes

Account Login Death Loop

Logging in from Canada to a Premium Family account (also based in Canada) Created my daughter an account and invited her to our Premium Family account. But when she tries to accept the invitation it says her username (a Gmail address) isn't linked to...

Visitor

Logging in from Canada to a Premium Family account (also based in Canada)   Created my daughter an account and invited her to our Premium Family account. But when she tries to accept the invit...

Billy-J

Spotify Star

122 Views

1 replies

0 likes

Login
  • 122 Views
  • 1 replies
  • 0 likes

New Guidelines and Conditions

I've just had the new Guidlines update arrive in my email. Am I still going to be able to access Spotify like I normally do when travelling in New Zealand for 6 weeks . I have a paid Australian individual account.

Newbie

I've just had the new Guidlines update arrive in my email. Am I still going to be able to access Spotify like I normally do when travelling in New Zealand for 6 weeks . I have a paid Australian indiv...

Billy-J

Spotify Star

733 Views

4 replies

0 likes

  • 733 Views
  • 4 replies
  • 0 likes

Superuser Contribution Terrible new homescreen

Spotify changes its homepage this afternoon and it’s terrible. 

Newbie

Spotify changes its homepage this afternoon and it’s terrible. 

Billy-J

Spotify Star

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan payment failed - save account

PlanFamily PremiumCountryCanadaDevice(iPhone SE, Acer Chrome, ) My Question or IssueMy aunt offered my husband and I to join her family premium account, and we have enjoyed years of curating playlists, while she foot the bill. She has since come upon...

Newbie

Plan Family Premium Country Canada Device (iPhone SE, Acer Chrome, )     My Question or Issue My aunt offered my husband and I to join her family premium account, and we have enjoy...

Maxim

Spotify Star

622 Views

1 replies

0 likes

Account
Premium
Subscription
  • 622 Views
  • 1 replies
  • 0 likes

Spotify not recognizing my email when trying to login, but then when I try to setup a new account...

It says my email address is already connected to an account. I can't chat to Help because it asks for me to sign in to do so, which I can't do. The account was setup as a FREE account in August, and has been used a handful of times since. Setup on iP...

Visitor

It says my email address is already connected to an account.  I can't chat to Help because it asks for me to sign in to do so, which I can't do.  The account was setup as a FREE account in ...

Jose_M

Spotify Star

205 Views

1 replies

0 likes

Account
Login
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notice of Completion of Removal Request

Spotify sent this mail to me, what does this mean? I never sent them a requestWe have complied with your deletion request by deleting and/or anonymizing your personal data so that it no longer identifies you.Please refer to our Privacy Policy for mor...

Casual Listener

Spotify sent this mail to me, what does this mean? I never sent them a request We have complied with your deletion request by deleting and/or anonymizing your personal data so that it no longer id...

Yordan

Moderator

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Solved!! In the 'Comunity"portal, when I log in all the information is correct, except for the image.

Regardless of how I access the Community portal (Windows, Ipad, Android), I find that the image was not placed by me and has no relation to me. How can that be changed, please.Thanks.

Regular

Regardless of how I access the Community portal (Windows, Ipad, Android), I find that the image was not placed by me and has no relation to me. How can that be changed, please. Thanks.  

Jose_M

Spotify Star

286 Views

3 replies

0 likes

Account
Premium
  • 286 Views
  • 3 replies
  • 0 likes

Cannot access account

PlanFree/PremiumCountryI receive emails every month from Spotify for artists but when I tried to log into my account using the email, it says I don’t have an account. I signed up for a new account with the same email I have been receiving monthly upd...

Visitor

Plan Free/Premium Country I receive emails every month from Spotify for artists but when I tried to log into my account using the email, it says I don’t have an account. I signed up for a new acco...

Billy-J

Spotify Star

126 Views

1 replies

0 likes

Account
Login
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan across continents

Plan Family Premium plan Country France Device Pixel 8 Operating System Android My Question or Issue Hi everyone,I ( main account) purchased a family plan for me and 4 siblings two months ago, but I'm planning to move to australia for an exchange pro...

Visitor

  Plan Family Premium plan Country France    Device Pixel 8   Operating System Android   My Question or Issue Hi everyone, I ( main account) purcha...

Yordan

Moderator

358 Views

2 replies

0 likes

Account
Premium
Subscription
  • 358 Views
  • 2 replies
  • 0 likes