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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157922 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157922 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10682 Views
  • 3 replies
  • 10 likes
  • Security
  • 10682 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508151 Views
  • 985 replies
  • 112 likes
  • Account
  • 508151 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124650 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124650 Views
  • 74 replies
  • 12 likes

You can only join a family plan every 12 months

PlanFree/PremiumCountryGermanyDeviceAny Operating SystemAny My Question or IssueI am really **bleep**. Me and my daughter had a Duo plan, which i subscribed somewhere April on 8th to be precise. Because of the price increase my 99€ gift card was used...

  • Visitor
  • Plan Free/Premium Country Germany Device Any  Operating System Any   My Question or Issue I am really **bleep**. Me and my daughter had a Duo plan, which i subscribed somewhere Ap...
  • LuisAlb
  • Newbie
  • 1949 Views
  • 3 replies
  • 3 likes
  • Account
  • 1949 Views
  • 3 replies
  • 3 likes

Ads in Premium during podcasts

PlanPremium individual CountryUKDeviceiPhone 14 ProOperating SystemiOS 18.3.1 My Question or IssueI’m getting ads in my podcasts - definitely signed in to my premium account and have tried logging in and out numerous times. This usually fixes it brie...

  • Casual Listener
  •   Plan Premium individual  Country UK Device iPhone 14 Pro Operating System iOS 18.3.1   My Question or Issue I’m getting ads in my podcasts - definitely signed in to my pre...
  • e37210
  • Casual Listener
  • 279 Views
  • 4 replies
  • 0 likes
  • Premium
  • 279 Views
  • 4 replies
  • 0 likes

Superuser Contribution Trying to login with a university mail which is not exist now

Firstly this is not my main account. I can't login on my computer to main account. I was using Spotify with university mail . They was using Google for mail system then they changed it to Zimbra. It's still logged in my phone but now i don't now how ...

  • Newbie
  • Firstly this is not my main account. I can't login on my computer to main account. I was using Spotify with university mail . They was using Google for mail system then they changed it to Zimbra. It'...
  • Fahad055
  • Visitor
  • 299 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 299 Views
  • 2 replies
  • 0 likes

Superuser Contribution Overstappen naar Duo EN betalen

Door de verandering in de abonnementsprijzen wil ik overstappen van Family naar Duo. Als ik dat aanklik moet ik echter meteen € 17,99 betalen via Ideal, terwijl ik voor Family al voor deze maand betaald heb. Dan betaal ik dus twee keer?

  • Newbie
  • Door de verandering in de abonnementsprijzen wil ik overstappen van Family naar Duo. Als ik dat aanklik moet ik echter meteen € 17,99 betalen via Ideal, terwijl ik voor Family al voor deze maand beta...
  • Joan
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • Other
  • 199 Views
  • 1 replies
  • 0 likes

Country change won’t save

Hi. I’ve moved to another country and decided to update my payment method in Spotify to invite my partner into my Duo subscription. I’ve updated my payment method according to the instruction, including linking the card issued in my new country of re...

  • Visitor
  • Hi. I’ve moved to another country and decided to update my payment method in Spotify to invite my partner into my Duo subscription. I’ve updated my payment method according to the instruction, includ...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

  • Newbie
  • hi, i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t cl...
  • thebuzznetwork
  • Newbie
  • 45789 Views
  • 19 replies
  • 0 likes
  • 45789 Views
  • 19 replies
  • 0 likes

Superuser Contribution Disconnect Alexa

PlanPremiumCountry DE DeviceAlexa My Question or IssueI have connected "Alexa" with my accout to hear playlists at a friends home/device.Now I am not living any more in that house where THAT Alexa lives.removed the Device in my accountchanged PW of m...

  • Regular
  • Plan Premium Country DE   Device Alexa     My Question or Issue I have connected "Alexa" with my accout to hear playlists at a friends home/device. Now I am not living any mo...
  • Not applicable
  • 2175 Views
  • 3 replies
  • 0 likes
  • Account
  • 2175 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sou premium e continuo com propagandas

Olá! Sou assinante premium mas, por algum motivo, continuo com propagandas durante a reprodução. Consigo ouvir offline, passar músicas e todas as demais funções normalmente.Os outros membros do mesmo pacote (premium family) não têm o mesmo problema. ...

  • Casual Listener
  • Olá!   Sou assinante premium mas, por algum motivo, continuo com propagandas durante a reprodução.  Consigo ouvir offline, passar músicas e todas as demais funções normalmente. Os outro...
  • Jose65252525
  • Newbie
  • 6153 Views
  • 4 replies
  • 1 likes
  • Premium
  • 6153 Views
  • 4 replies
  • 1 likes

Account holder has died

My husband was the family plan coordinator for our Spotify account, but he died in September. How do I change it to me being the main person?PlanPremium, family CountryU.K. Device(iPhone Operating System My Question or IssueI have received a notifica...

  • Visitor
  • My husband was the family plan coordinator for our Spotify account, but he died in September. How do I change it to me being the main person? Plan Premium, family  Country U.K.  Device...
  • offy2005
  • Newbie
  • 1401 Views
  • 4 replies
  • 0 likes
  • 1401 Views
  • 4 replies
  • 0 likes

Superuser Contribution Turning off login password by code instead of password

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...

  • Newbie
  • Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a ...
  • ndlarsen
  • Visitor
  • 812 Views
  • 6 replies
  • 4 likes
  • 812 Views
  • 6 replies
  • 4 likes

Account Login Issue

PlanFree/PremiumCountry USA DeviceMacBook and iPhone My Question or IssueI tried logging in and was told there is not account with my email address so I tried to create an account and got a message that said the email address is already linked to an ...

  • Visitor
  • Plan Free/Premium Country USA   Device MacBook and iPhone   My Question or Issue I tried logging in and was told there is not account with my email address so I tried to create an a...
  • Billy-J
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Why, despite I am a premium user I cannot listen to uploaded music?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Jose_M
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
  • 221 Views
  • 1 replies
  • 0 likes

Cambiar nombre de usuario

Mi usuario solo es números y letras me gustaría personalizarlo

  • Visitor
  • Mi usuario solo es números y letras me gustaría personalizarlo
  • Jose_M
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing SAME ADS dispite disliking them

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSame ad dispite disliking. Stupid chase bank nobody wants to listen to "Maybe she lost it at ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Same ad...
  • velmuvelho
  • Visitor
  • 2684 Views
  • 11 replies
  • 4 likes
  • Account
    Free
  • 2684 Views
  • 11 replies
  • 4 likes

I wanna change the current email to another email

I wanna change the current email to another email but its telling me that its already taken yet ive just closed and deleted account using this other email

  • Visitor
  • I wanna change the current email to another email but its telling me that its already taken yet ive just closed and deleted account using this other email
  • osornios
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

I got a new phone and now my info isn’t logging into my premium account

I’ve lost all my playlists and can’t access my premium account even though I’m logging into with the correct username and password. Brand new phone.

  • Visitor
  • I’ve lost all my playlists and can’t access my premium account even though I’m logging into with the correct username and password. Brand new phone.
  • osornios
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution CAN'T FIND WHICH ACCOUNT I'M PAYING PREMIUM FOR

Hi! I do have a problem here. We just noticed that my mum has been paying for a spotify-premium account, which she never used, for more than one year. Still, we checked each of our email accounts and nobody is using her card in order to pay it. On th...

  • Casual Listener
  • Hi!  I do have a problem here. We just noticed that my mum has been paying for a spotify-premium account, which she never used, for more than one year.  Still, we checked each of our emai...
  • Elena
  • Moderator
  • 6039 Views
  • 5 replies
  • 0 likes
  • Account
  • 6039 Views
  • 5 replies
  • 0 likes

Superuser Contribution account doesn't exist

It says my account doesn't exist when I try to sign in online even though I'm signed in on my phone, laptop, and iPad.

  • Newbie
  • It says my account doesn't exist when I try to sign in online even though I'm signed in on my phone, laptop, and iPad.
  • MihailY
  • Moderator
  • 540 Views
  • 6 replies
  • 1 likes
  • 540 Views
  • 6 replies
  • 1 likes

I can't access my premium family account

I have a subscription to the premium family plan and I access my account via email, and the last time I accessed the settings I changed the email. Now I'm trying to access an account with the new email and it says that the account is on the free plan...

  • Casual Listener
  • I have a subscription to the premium family plan and I access my account via email, and the last time I accessed the settings I changed the email. Now I'm trying to access an account with the new ema...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Account
  • 333 Views
  • 1 replies
  • 0 likes