Spotify not recognizing my email when trying to login, but then when I try to setup a new account...

[ebkaplan]

It says my email address is already connected to an account.  I can't chat to Help because it asks for me to sign in to do so, which I can't do.  The account was setup as a FREE account in August, and has been used a handful of times since.  

Setup on iPhone WEB, not using the app.  The app is associated with another account on my phone.  Can't login with regular desktop web either - on Chrome.  

HELP!  Thank you!!!

[Jose_M]

Hello @ebkaplan!

Thanks for coming to the Spotify Community. I'll be here to help.

By the behaviour you described, it sounds like your account may have been disabled. You can find more help with this in this Support article.

Hope this helps!