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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422582 Views
  • 965 replies
  • 108 likes
  • Account
  • 422582 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187204 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187204 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103793 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103793 Views
  • 70 replies
  • 10 likes

Solved!!Superuser Contribution Update Plan Manager

Is there a way to change the Plan Manager on a Premium / Family Account?My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I can delete the old one.

  • Visitor
  • Is there a way to change the Plan Manager on a Premium / Family Account? My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I c...
  • plantmeatmama
  • Visitor
  • 22984 Views
  • 34 replies
  • 3 likes
  • Account
    Premium
  • 22984 Views
  • 34 replies
  • 3 likes

Solved!! Third party apps connect to an account i am not logged in to

PlanPremiumCountrycanadaDeviceiphone xsOperating SystemiOS 16My Question or Issuewhenever i try to connect any third party apps (e.g. stationhead, airbuds, musixmatch) to my spotify, it connects to my brothers account that is not logged in to my phon...

  • Casual Listener
  • Plan Premium Country canada Device iphone xs Operating System iOS 16 My Question or Issue whenever i try to connect any third party apps (e.g. stationhead, airbuds, musixmatch) to my spotify...
  • Luan
  • Spotify Star
  • 162 Views
  • 3 replies
  • 0 likes
  • Account
  • 162 Views
  • 3 replies
  • 0 likes

Solved!! Accidentally marked all tracks in playlist and deleted, lost added datetime stamp

Hello, I was clearing the search box with Ctrl + A, then I hit backspace in order to clear it. But little did I know that my whole playlist was selected and deleted. I hit Ctrl + Z to undo this change in a heartbeat, since this is a very old playlist...

  • Casual Listener
  • Hello, I was clearing the search box with Ctrl + A, then I hit backspace in order to clear it. But little did I know that my whole playlist was selected and deleted. I hit Ctrl + Z to undo this chang...
  • mriormro
  • Casual Listener
  • 479 Views
  • 3 replies
  • 0 likes
  • Other
  • 479 Views
  • 3 replies
  • 0 likes

I don’t have access to the email affiliated with my Spotify account. Help?

I am being billed for a subscription but do not have access to my account. The email address affiliated with my Spotify account has been disabled.

  • Visitor
  • I am being billed for a subscription but do not have access to my account. The email address affiliated with my Spotify account has been disabled.
  • AdamDam
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Hacked - No Response From Spotify Support

My account has been hacked, I'm unable to send a contact form because the **bleep** changed the email address and the password to my account. I would like to have this resolved without having to cancel my premium subscription, but I have not any comm...

  • Regular
  • My account has been hacked, I'm unable to send a contact form because the **bleep** changed the email address and the password to my account. I would like to have this resolved without having to canc...
  • utahmanmiddle1971
  • Regular
  • 1646 Views
  • 16 replies
  • 1 likes
  • 1646 Views
  • 16 replies
  • 1 likes

Songs dissapearing

So more and more recently I've notived new songs I've added or had for years for that matter gets greyed out/removed (licensing trouble no doubt) while only a minor annoyance at first it's starting to become a major problem for me. The worst thing is...

  • Casual Listener
  • So more and more recently I've notived new songs I've added or had for years for that matter gets greyed out/removed (licensing trouble no doubt) while only a minor annoyance at first it's starting t...
  • SharpA
  • Newbie
  • 1000 Views
  • 4 replies
  • 8 likes
  • 1000 Views
  • 4 replies
  • 8 likes

want to see all logged in devices

I want to see all devices where I am logged in and remove access from my older devices

  • Visitor
  • I want to see all devices where I am logged in and remove access from my older devices
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Lost account & want it back

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI already have a Spotify Premium account. I was in the car on 6-30-24 and for some reason was...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I alrea...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не приходит письмо со сменой пароля

Меня почемуто выкинуло из SpotifyПытаюсь зайти обратно но пишет что пароль неверныйПытаюсь менять парольВвожу почту, пишет что письмо отправилось смотрю ничегоИ так я повторил несколько разя незнаю что делатьИскал в интернете, ничего

  • Newbie
  • Меня почемуто выкинуло из Spotify Пытаюсь зайти обратно но пишет что пароль неверный Пытаюсь менять пароль Ввожу почту, пишет что письмо отправилось смотрю ничего И так я повторил несколько раз ...
  • yunikoox
  • Casual Listener
  • 2105 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 2105 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo reproducir canciones en mi cuenta

No puedo reproducir canciones en mi cuenta pero la entra a otra cuenta en el mismo móvil si puedo con normalidad

  • Visitor
  • No puedo reproducir canciones en mi cuenta pero la entra a otra cuenta en el mismo móvil si puedo con normalidad
  • Elena
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't find my episodes hosted in Spotify for podcasters. How to retrieve?

I want to retrieve my lost episodes in arv17n account in Spotify for podcasters. The podcast is " The Philosopher" by Dr. Arv A Sulfath

  • Visitor
  • I want to retrieve my lost episodes in arv17n account in Spotify for podcasters. The podcast is " The Philosopher" by Dr. Arv A Sulfath
  • Ivelina
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I link my google account to Spotify?

PlanPremiumCountryRussiaDeviceOnePlus 7 pro, PC, NotebookOperating SystemAndroid Oreo, Windows 10 My Question or IssueHi there. I want to link my google account to spotify in order to use "log in with google" feature. Is that possible? My spotify acc...

  • Casual Listener
  • Plan Premium Country Russia Device OnePlus 7 pro, PC, Notebook Operating System Android Oreo, Windows 10   My Question or Issue Hi there. I want to link my google account to spoti...
  • Not applicable
  • 213301 Views
  • 61 replies
  • 32 likes
  • Account
    Login
    Security
  • 213301 Views
  • 61 replies
  • 32 likes

Why change the price and opt you in without choosing

Why change the current plan and opt me in and charge me an extra £1 please? Can I get Refunded my £1, thanksPlanBasic oneCountryEnglandDeviceiPhone 13Operating SystemiOS My Question or Issue

  • Casual Listener
  • Why change the current plan and opt me in and charge me an extra £1 please? Can I get Refunded my £1, thanks Plan Basic one Country England Device iPhone 13 Operating System iOS   M...
  • Luan
  • Spotify Star
  • 112 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 112 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to find my account

I have a podcast listed on here - Calm Your Daily Stress with Denise Eckert. I cannot figure out what email is associated with this account. How do I figure this out? I have multiple email / google accounts. ThanksDenise

  • Visitor
  • I have a podcast listed on here - Calm Your Daily Stress with Denise Eckert.   I cannot figure out what email is associated with this account. How do I figure this out? I have multiple email /...
  • Ivelina
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loss of account when signing up for Premium.

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountryMozambiqueDevice(iPhone 13, Operating System(iOS 13) My Question or IssueHow can I retrieve what was on my previo...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan Premium Country Mozambique Device (iPhone 13,  Operating ...
  • Joan
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many devices can I run Spotify on with my premium individual account?

How many devices can I run Spotify on with my premium individual account? For example, can I run on my phone and on my TV at the same time?

  • Visitor
  • How many devices can I run Spotify on with my premium individual account? For example, can I run on my phone and on my TV at the same time? 
  • Ivelina
  • Moderator
  • 21789 Views
  • 7 replies
  • 0 likes
  • 21789 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify says payment failed, but got charged

Hey, I just got an email that says my monthly payment for Premium was unsuccessful, although on that very moment I've got the mail, also got the notification that my card was charged with EUR 2.49. My profile also says that it was unsuccessful, and w...

  • Newbie
  • Hey, I just got an email that says my monthly payment for Premium was unsuccessful, although on that very moment I've got the mail, also got the notification that my card was charged with EUR 2.49. M...
  • Not applicable
  • 1303 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1303 Views
  • 8 replies
  • 0 likes

O can't find my name in duo plan

I stay at duo plan with my wife, but i can't find my name when acess the Spotify

  • Visitor
  • I stay at duo plan with my wife, but i can't find my name when acess the Spotify
  • Luan
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Can't login

Right, here's the issue: Basically, I have like 2 or 3 spotify accounts for some reason, don't know why I made that many, but I did. Only one of the accounts uses the correct email, the others don't. Because the account I mainly use was connected to ...

  • Visitor
  • Right, here's the issue:   Basically, I have like 2 or 3 spotify accounts for some reason, don't know why I made that many, but I did. Only one of the accounts uses the correct email, the othe...
  • Luan
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 106 Views
  • 1 replies
  • 0 likes