Can't change email

[Akar_m80]

Plan

Free/

Country

United Kingdom

Device

Samsung galaxy note 20 ultra

Operating System

Android

My Question or Issue

I have tried to change my email but every time I try I get this:

"For your protection, we are unable to process your request at the moment. Please try again later."

[Joan · Accepted solution]

Hi there @Akar_m80,

Thanks for reaching out. We'll be glad to help you get back into your account. 

Sometimes if a lot of password resets or unsuccessful login attempts are made, the system can temporarily prevent further such attempts in order to protect you from unauthorized access. We recommend waiting for at least 24 hours and then trying again in an incognito window and on other devices.

Let us know how it goes.

[Akar_m80]

Thank you, it worked.