Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: problem

Labels

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164563 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164563 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11058 Views
  • 6 replies
  • 11 likes
  • Security
  • 11058 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513468 Views
  • 986 replies
  • 112 likes
  • Account
  • 513468 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125435 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125435 Views
  • 74 replies
  • 12 likes

Superuser Contribution Spotify Premium Account and the backup email HACKED

I will soon stop renewing the premium but the account is personalized to me and i would like to have the account back for that reason. It takes a lot of time to get a spotify account to know exactly what you want to hear and always shows you coll mus...

  • Visitor
  • I will soon stop renewing the premium but the account is personalized to me and i would like to have the account back for that reason. It takes a lot of time to get a spotify account to know exactly ...
  • Aimee_T
  • Roadie
  • 1118 Views
  • 1 replies
  • 0 likes
  • Desktop
    problem
  • 1118 Views
  • 1 replies
  • 0 likes

All my friends and followers have disappeared

I have suddenly lost all of my followers and friends. I was following about 115 people, and had about 8 people following me, but now both are zero. Interestingly, however, the playlists of mine that had followers still have them. I have tried logging...

  • Casual Listener
  • I have suddenly lost all of my followers and friends. I was following about 115 people, and had about 8 people following me, but now both are zero.    Interestingly, however, the p...
  • LyndaZae
  • Casual Listener
  • 6461 Views
  • 26 replies
  • 10 likes
  • bug
    bugs
    Facebook
    Friends
    problem
  • 6461 Views
  • 26 replies
  • 10 likes

I am not getting the deal like promised!

There has recently been a '3month for 11.99' deal added to Spotify. I paid for this and it is only giving me the standard, '1 month for 11.99', and I am feeling extremely confused and taken advantage of. I know I'm not the only one. Please help me Sp...

  • Newbie
  • There has recently been a '3month for 11.99' deal added to Spotify. I paid for this and it is only giving me the standard, '1 month for 11.99', and I am feeling extremely confused and taken adva...
  • OviiiOne
  • Community Legend
  • 680 Views
  • 2 replies
  • 0 likes
  • music
    problem
  • 680 Views
  • 2 replies
  • 0 likes

Solved!! Premium Payment

So I wanted to cancel my Premium payment as i could not afford it. Unluckly i prcrastinated it for a long period of time. i cancelled it . Looking further into my online banking i had seen that Spotify had beaten me to the money and already taken the...

  • Newbie
  • So I wanted to cancel my Premium payment as i could not afford it.    Unluckly i prcrastinated it for a long period of time. i cancelled it .   Looking further into my online banki...
  • kbrooksc
  • Community Legend
  • 682 Views
  • 1 replies
  • 0 likes
  • Premium
    problem
  • 682 Views
  • 1 replies
  • 0 likes