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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 483 Views
  • 0 replies
  • 7 likes
  • Security
  • 483 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 441360 Views
  • 968 replies
  • 108 likes
  • Account
  • 441360 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1196226 Views
  • 119 replies
  • 116 likes
  • Account
  • 1196226 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107141 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107141 Views
  • 70 replies
  • 11 likes

Superuser Contribution Spotify Premium Account and the backup email HACKED

I will soon stop renewing the premium but the account is personalized to me and i would like to have the account back for that reason. It takes a lot of time to get a spotify account to know exactly what you want to hear and always shows you coll mus...

  • Visitor
  • I will soon stop renewing the premium but the account is personalized to me and i would like to have the account back for that reason. It takes a lot of time to get a spotify account to know exactly ...
  • Aimee_T
  • Roadie
  • 1017 Views
  • 1 replies
  • 0 likes
  • Desktop
    problem
  • 1017 Views
  • 1 replies
  • 0 likes

All my friends and followers have disappeared

I have suddenly lost all of my followers and friends. I was following about 115 people, and had about 8 people following me, but now both are zero. Interestingly, however, the playlists of mine that had followers still have them. I have tried logging...

  • Casual Listener
  • I have suddenly lost all of my followers and friends. I was following about 115 people, and had about 8 people following me, but now both are zero.    Interestingly, however, the p...
  • LyndaZae
  • Casual Listener
  • 5648 Views
  • 26 replies
  • 10 likes
  • bug
    bugs
    Facebook
    Friends
    problem
  • 5648 Views
  • 26 replies
  • 10 likes

I am not getting the deal like promised!

There has recently been a '3month for 11.99' deal added to Spotify. I paid for this and it is only giving me the standard, '1 month for 11.99', and I am feeling extremely confused and taken advantage of. I know I'm not the only one. Please help me Sp...

  • Newbie
  • There has recently been a '3month for 11.99' deal added to Spotify. I paid for this and it is only giving me the standard, '1 month for 11.99', and I am feeling extremely confused and taken adva...
  • OviiiOne
  • Community Legend
  • 587 Views
  • 2 replies
  • 0 likes
  • music
    problem
  • 587 Views
  • 2 replies
  • 0 likes

Solved!! Premium Payment

So I wanted to cancel my Premium payment as i could not afford it. Unluckly i prcrastinated it for a long period of time. i cancelled it . Looking further into my online banking i had seen that Spotify had beaten me to the money and already taken the...

  • Newbie
  • So I wanted to cancel my Premium payment as i could not afford it.    Unluckly i prcrastinated it for a long period of time. i cancelled it .   Looking further into my online banki...
  • kbrooksc
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • Premium
    problem
  • 607 Views
  • 1 replies
  • 0 likes