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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 409 Views
  • 0 replies
  • 7 likes
  • Security
  • 409 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439798 Views
  • 970 replies
  • 108 likes
  • Account
  • 439798 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195348 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195348 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106872 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106872 Views
  • 70 replies
  • 11 likes

I got locked out of my account

Yesterday, when I opened the app on my phone, expecting to see my usual home screen, and instead, I was met with a log in screen. I tried to connect with 2 different email I have used in the past, but it just sent me to different accounts every time....

  • Visitor
  • Yesterday, when I opened the app on my phone, expecting to see my usual home screen, and instead, I was met with a log in screen. I tried to connect with 2 different email I have used in the past, bu...
  • Maxim
  • Spotify Star
  • 39 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 39 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video podcasts only playing audio

PlanFree DeviceMacbook Pro 2015Operating SystemBig Sur Version 11.2.3 My Question or IssueWhenever I play a podcast with video (any podcast), the mini video player that pops out only shows the thumbnail while the audio plays. I've tried switching bro...

  • Casual Listener
  • Plan Free   Device Macbook Pro 2015 Operating System Big Sur  Version 11.2.3   My Question or Issue Whenever I play a podcast with video (any podcast), the mini video p...
  • Dessi
  • Moderator
  • 1655 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 1655 Views
  • 5 replies
  • 0 likes

Can't log in into my account even with the right email and password

Hi everyone! So recently, I was logged out of my Spotify account on the mobile app and when I tried to log back in it didn't work. So I tried on the website and same. It tells me that my password/username is wrong, but I know it isn't. So I try to re...

  • Visitor
  • Hi everyone!   So recently, I was logged out of my Spotify account on the mobile app and when I tried to log back in it didn't work. So I tried on the website and same. It tells me that my pas...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot log into my free hulu with ads account that is part of the Spotify Premium that I have had

PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium CountryUSA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • Free
  • 98 Views
  • 1 replies
  • 0 likes

Solved!! Can I transfer my "Liked songs" to another account?

My Question or IssueMy username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", along with the playlists, from the facebook account to...

  • Casual Listener
  • My Question or Issue My username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", a...
  • Rare7tdr
  • Visitor
  • 76751 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 76751 Views
  • 3 replies
  • 0 likes

Solved!! spotify ha cambiado mi pais de residencia y no puedo entrar en el programa

hola:soy usuario de spotify unlimited desde hace 2 o 3 años. Hace 3 meses spotify rankings me regalo una suscripción premium por 3 meses por mi actividad. La semana pasada me fui de vacaciones y al volver hoy, me encuentro con que no puedo entrar en ...

  • Regular
  • ...potify, ni siquiera en categoría free. Por otro lado, he intentado volver a mi status anterior, spotify unlimited y me encuentro con que esa opción ha sido eliminada y solo se respetará para los que y...
  • Ivan68
  • Visitor
  • 7229 Views
  • 29 replies
  • 1 likes
  • Account
    Free
    Login
    Premium
    Subscription
    Unlimited
  • 7229 Views
  • 29 replies
  • 1 likes

Duo address not matching

PlanPremium DuoCountryZImbabwe Device(iPhone 12 and iPhone x)Operating System(iOS 17.5.1 My Question or IssueI am trying to invite my son to premium Duo with his iPhone X. he has the free spotify, and its saying region is Malawi, both these phones ha...

  • Visitor
  • ...Phone X. he has the free spotify, and its saying region is Malawi, both these phones have not been in Malawi, the iPhone 12 region is Zimbabwe. when i put a zimbabwe address when inviting my son, he a...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not searchable / No one can find my account using search

PlanFreeCountryGermanyMy Question or IssueI have searched for my own account on someone else's phone to see my playlists. However, my display name / account does not appear in searches at all, in fact it says "Couldn't find - Try searching again usin...

  • Casual Listener
  • Plan Free Country Germany My Question or Issue I have searched for my own account on someone else's phone to see my playlists. However, my display name / account does not appear in searches at a...
  • desesseints
  • Newbie
  • 5770 Views
  • 6 replies
  • 0 likes
  • Account
    Free
    Other
  • 5770 Views
  • 6 replies
  • 0 likes

Change country linked free account

PlanFree/PremiumCountry Device(Samsung Galaxy 20) My Question or IssueI started my premium membership lonftime ago. It was a gift from my sister to our family. Back then we lived in Chile. Years passed I live in Italy, Spain and now Hungary. My finan...

  • Casual Listener
  • Plan Free/Premium Country   Device (Samsung Galaxy 20)   My Question or Issue I started my premium membership lonftime ago. It was a gift from my sister to our family. Back then w...
  • Luan
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 155678 Views
  • 124 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 155678 Views
  • 124 replies
  • 7 likes

Solved!! Accessing Spotify in Somalia

Hi everyone,As you know, Spotify has been officially available in most African countries since 2021. Unfortunately, Somalia is still not on the list of supported countries. I've been using Spotify for the past five years, and I've always dreamed of u...

katarighe_0-1717836451293.png
  • Music Fan
  • Hi everyone, As you know, Spotify has been officially available in most African countries since 2021. Unfortunately, Somalia is still not on the list of supported countries. I've been using Spot...
  • Luan
  • Spotify Star
  • 249 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 249 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify playing SAME ADS dispite disliking them

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSame ad dispite disliking. Stupid chase bank nobody wants to listen to "Maybe she lost it at ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Same a...
  • Susan_GP
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium; don't want free trial

A few months ago my daughter signed up for the free trial of the premium account using my credit card. I've decided to get a family premium plan as a gift for the family. I created a Spotify account, tried to sign up for the family premium plan, and ...

  • Casual Listener
  • A few months ago my daughter signed up for the free trial of the premium account using my credit card.  I've decided to get a family premium plan as a gift for the family.  I created a S...
  • GarD3v
  • Visitor
  • 12390 Views
  • 16 replies
  • 0 likes
  • Account
    Free
    Premium
  • 12390 Views
  • 16 replies
  • 0 likes

Can't change region

PlanFreeCountrySpain -> Norway DeviceSamsung My question or issueI'm from Spain and I'm now living in Norway. I have been using my Spotify account with the region set in Spain for months, but now I get a message saying that I can only use Spotify abr...

  • Visitor
  • Plan Free Country Spain -> Norway   Device Samsung   My question or issue I'm from Spain and I'm now living in Norway. I have been using my Spotify account with the region set i...
  • Luan
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Free
  • 197 Views
  • 1 replies
  • 0 likes

Several Ads in a row

PlanFreeCountryPortugalDeviceDell Latitude 5590Operating SystemWindows 10 My Question or IssueSince today i started getting several ads in row, it used to be only 1-2 max but now its around 4-5. The contents changed too, i used to get ads for product...

  • Visitor
  • Plan Free Country Portugal Device Dell Latitude 5590 Operating System Windows 10   My Question or Issue Since today i started getting several ads in row, it used to be only 1-2 max b...
  • smoothwalker
  • Newbie
  • 890 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 890 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charged monthly fee on free premium account (3 month trial)

Hi Spotify.I signed up to the 3month premium trial on the 99c offer.Yet 2 months into the trial you have started charging me the normal premium monthly fee.How do i go about getting a refund? (and yes i have used that darn contact form numerous time ...

  • Regular
  • ...een charging me monthly and NOT the free 3 month premium trial!.... grrrr! PSS: I have since reported this illegal activity to the Department of Fair Trading..  
  • Hi720
  • Newbie
  • 1790 Views
  • 16 replies
  • 2 likes
  • Account
    Free
    Premium
    Subscription
  • 1790 Views
  • 16 replies
  • 2 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

PlanFreeCountryUSDevicePCOperating SystemWindows 10 pro My Question or IssueI registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username "Umbrasi" and it...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER c...
  • Yordan
  • Moderator
  • 26095 Views
  • 6 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 26095 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify Premium from Bing Rewards

I just got an email today from Microsoft saying I got Spotify Premium by searching with Bing. Whenever I click on the Spotify website link, is says This page no longer exists. The website is spotify.com/ppt/microsoft .I was thinking of giving it to s...

  • Casual Listener
  • I just got an email today from Microsoft saying I got Spotify Premium by searching with Bing. Whenever I click on the Spotify website link, is says This page no longer exists. The website is spotify....
  • Eni
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't let me listen to any music after I left premium after 3 years

So, after 3 years of premium i had to cancel my subscription, since i had to cut some things for now, so I downgraded to free from Premium and, now Spotify won't even play any music whatsoever including playlists or even regular radio music. So I'll ...

  • Visitor
  • So, after 3 years of premium i had to cancel my subscription, since i had to cut some things for now, so I downgraded to free from Premium and, now Spotify won't even play any music whatsoever i...
  • AlejaR
  • Moderator
  • 476 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 476 Views
  • 1 replies
  • 0 likes