Help Wizard

Step 1

NEXT STEP

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406337 Views
  • 958 replies
  • 107 likes
  • Account
  • 406337 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176056 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176056 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100033 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100033 Views
  • 68 replies
  • 10 likes

Superuser Contribution Charged monthly fee on free premium account (3 month trial)

Hi Spotify.I signed up to the 3month premium trial on the 99c offer.Yet 2 months into the trial you have started charging me the normal premium monthly fee.How do i go about getting a refund? (and yes i have used that darn contact form numerous time ...

  • Regular
  • ...een charging me monthly and NOT the free 3 month premium trial!.... grrrr! PSS: I have since reported this illegal activity to the Department of Fair Trading..  
  • Hi720
  • Casual Listener
  • 1475 Views
  • 16 replies
  • 2 likes
  • Account
    Free
    Premium
    Subscription
  • 1475 Views
  • 16 replies
  • 2 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

PlanFreeCountryUSDevicePCOperating SystemWindows 10 pro My Question or IssueI registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username "Umbrasi" and it...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER c...
  • Yordan
  • Moderator
  • 20826 Views
  • 6 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 20826 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify Premium from Bing Rewards

I just got an email today from Microsoft saying I got Spotify Premium by searching with Bing. Whenever I click on the Spotify website link, is says This page no longer exists. The website is spotify.com/ppt/microsoft .I was thinking of giving it to s...

  • Casual Listener
  • I just got an email today from Microsoft saying I got Spotify Premium by searching with Bing. Whenever I click on the Spotify website link, is says This page no longer exists. The website is spotify....
  • Eni
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • AK0808
  • Casual Listener
  • 151558 Views
  • 123 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 151558 Views
  • 123 replies
  • 7 likes

Superuser Contribution Spotify won't let me listen to any music after I left premium after 3 years

So, after 3 years of premium i had to cancel my subscription, since i had to cut some things for now, so I downgraded to free from Premium and, now Spotify won't even play any music whatsoever including playlists or even regular radio music. So I'll ...

  • Visitor
  • So, after 3 years of premium i had to cancel my subscription, since i had to cut some things for now, so I downgraded to free from Premium and, now Spotify won't even play any music whatsoever i...
  • AlejaR
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is unavailable in Donetsk region, Ukraine, without using VPN or proxy.

PlanPremiumCountryUkraine, Donetsk regionAll DeviceAll Operating SystemSpotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this issue be resolved?

  • Casual Listener
  • Plan Premium Country Ukraine, Donetsk region All Device All Operating System Spotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this iss...
  • Elena
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Unlimited
  • 270 Views
  • 1 replies
  • 0 likes

Close account doesn't work

Account FreeCountry UK My Question or IssueI'm trying to close me free spotify account which is currently linked to my email address as I would like in 2-3 weeks link my email address to my premium spotify account.I follow all the instructions but wh...

  • Visitor
  • Account Free Country UK    My Question or Issue I'm trying to close me free spotify account which is currently linked to my email address as I would like in 2-3 weeks link my email a...
  • Billy-J
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution When entering address, "Address is not valid" error occurs for every address

PlanFree (Trying to re-join Premium)CountryUSADevicePC, iPhone 7Operating SystemWindows 10, iOSMy Question or IssueWas trying to rejoin premium with a new card, but any address I put on any device or browser gave me the "Address is not valid" error. ...

  • Casual Listener
  • Plan Free (Trying to re-join Premium) Country USA Device PC, iPhone 7 Operating System Windows 10, iOS My Question or Issue Was trying to rejoin premium with a new card, but any address I p...
  • tvBallistic
  • Newbie
  • 4472 Views
  • 9 replies
  • 1 likes
  • Account
    Free
    Subscription
  • 4472 Views
  • 9 replies
  • 1 likes

Spotify Keeps deleting my accounts!

I am using Spotify web and recently my account was deleted (I think) when i tried to log in it said that the password or email was wrong (That's impossible) I know my password. so i made a new account and after a day it got the same issue! when i tri...

  • Casual Listener
  • I am using Spotify web and recently my account was deleted (I think) when i tried to log in it said that the password or email was wrong (That's impossible) I know my password. so i made a new accoun...
  • dumb_Wisdom
  • Casual Listener
  • 1292 Views
  • 5 replies
  • 2 likes
  • Account
    Free
    Login
    Other
    Security
  • 1292 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution same ad keeps popping up over and over again

I have tailored ads turned of in the privacy section, however the more i listened i kept getting the same ad more often, until it was the only ad i ever got. Is there any fix to this?PlanFreeCountryUSDeviceHP Pavilion pcOperating SystemWindows 10

  • Casual Listener
  • I have tailored ads turned of in the privacy section, however the more i listened i kept getting the same ad more often, until it was the only ad i ever got. Is there any fix to this? Plan Free...
  • 2012_BBV
  • Visitor
  • 10425 Views
  • 31 replies
  • 2 likes
  • Free
  • 10425 Views
  • 31 replies
  • 2 likes

Superuser Contribution Resgatar playlist excluída com mais de 90 dias

eu excluir uma playlist a mais de 90 dias. tenho acesso a essa playlist. ouço todos os dias. eu gostaria de voltar com ela. colocá-la de volta ao meu perfil. nome da playlist é "seja punk".PlanFree/PremiumCountryBrazilDeviceSamsung Galaxy M53Operatin...

  • Newbie
  • eu excluir uma playlist a mais de 90 dias. tenho acesso a essa playlist. ouço todos os dias. eu gostaria de voltar com ela. colocá-la de volta ao meu perfil. nome da playlist é "seja punk". Plan Free...
  • Susan_GP
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 100 Views
  • 1 replies
  • 0 likes

Old Account Access

PlanFreeCountry USA DeviceDesktop Operating SystemWindows 11 My Question or IssueMy old account with all of my songs in it I can't find it. I tried doing a reset password and that didn't work. What do I do next?

  • Newbie
  • Plan Free Country USA   Device Desktop  Operating System Windows 11   My Question or Issue My old account with all of my songs in it I can't find it.  I tried doing a r...
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • Free
  • 92 Views
  • 1 replies
  • 0 likes

ADS DANGEROUSLY LOUD = LAWSUIT

My Issue:Your ads are dangerously loud. I get that you need to have ads to support the free version but the volume is CRIMINAL. You're going to damage someone's hearing. it's 2020 for crying out loud, don't tell me you can't control it. The freaking ...

  • Casual Listener
  • My Issue: Your ads are dangerously loud. I get that you need to have ads to support the free version but the volume is CRIMINAL. You're going to damage someone's hearing. it's 2020 for crying out l...
  • Rickster3
  • Newbie
  • 2113 Views
  • 6 replies
  • 10 likes
  • Account
    Free
    Other
  • 2113 Views
  • 6 replies
  • 10 likes

Superuser Contribution Can't afford premium

I need help I'm live in the Philippines please Spotify can you fix this I don't want premium in my Spotify account.Why did you update this. I love to play music in Spotify but now I hate this app. I don't afford the premium because we're very poor, m...

  • Visitor
  • ...lan Free Country Philippines  Device Redmi A2+ Operating Systems Android    My Question or Issue  
  • Ivelina
  • Moderator
  • 907 Views
  • 1 replies
  • 0 likes
  • Free
  • 907 Views
  • 1 replies
  • 0 likes

I cannot receive email verification from Spotify

I've signed up for a Spotify new account, and I've not received the email confirmation to verify my email...I've waited for more 24 hours and nothing yet, is there a bug or Spotify do not send email verifications anymore?

  • Casual Listener
  • I've signed up for a Spotify new account, and I've not received the email confirmation to verify my email... I've waited for more 24 hours and nothing yet, is there a bug or Spotify do not send emai...
  • Adi144
  • Visitor
  • 11836 Views
  • 8 replies
  • 4 likes
  • Account
    Free
    Other
  • 11836 Views
  • 8 replies
  • 4 likes

Account issues

PlanFreeCountryUsaDeviceG1 music device form AmazonOperating SystemAndroid My Question or IssueSo I delete my first and main account and opened a new one with a new email. And on my first account you could search songs and it would play it, but on my...

  • Visitor
  •   Plan Free Country Usa Device G1 music device form Amazon Operating System Android   My Question or Issue So I delete my first and main account and opened a new one w...
  • Anyk17
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 352 Views
  • 1 replies
  • 0 likes

"closing cost"

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recieved mail from spotify indicating that you could not handle my payment...Have Spotify F...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I r...
  • Maxim
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Free
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login error, "Something went wrong"

PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueI am unable to log into my Spotify account. I log in using my Google account normally, but now, whenever I attempt to log in, it says "Oops! Something went wrong, please...

  • Casual Listener
  • Plan Free Country Canada Device Desktop Operating System Windows 10   My Question or Issue I am unable to log into my Spotify account. I log in using my Google account normally, but n...
  • portugeeza
  • Newbie
  • 1612 Views
  • 3 replies
  • 0 likes
  • Free
    Login
  • 1612 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution You can only use spotify abroad 14 days

Hi,Im trying to log in on my spotify account and i cant. I have been reading and the solution its changing the country. Its important to said that i just get back from Usa 14 days ago and when i was there i change the country for Usa. But, how am i a...

  • Newbie
  • Hi, Im trying to log in on my spotify account and i cant. I have been reading and the solution its changing the country. Its important to said that i just get back from Usa 14 days ago and when i wa...
  • Joan
  • Moderator
  • 513568 Views
  • 28 replies
  • 21 likes
  • Account
    Free
    Login
  • 513568 Views
  • 28 replies
  • 21 likes

Superuser Contribution Não recebo e-mail para redefinir a senha

Caros,Tem 2 dias que estou tentando resetar minha senha e não recebo o email para alterar. Já fiz de navegador diferente, já olhei lixeira, spam, o email simplesmente não chega. O que fazer nessa situação?Meu perfil é**bleep**

  • Casual Listener
  • Caros, Tem 2 dias que estou tentando resetar minha senha e não recebo o email para alterar. Já fiz de navegador diferente, já olhei lixeira, spam, o email simplesmente não chega. O que fazer nessa s...
  • omestreassassino
  • Visitor
  • 796 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
  • 796 Views
  • 4 replies
  • 0 likes