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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396605 Views
  • 944 replies
  • 107 likes
  • Account
  • 396605 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170583 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170583 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98858 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98858 Views
  • 68 replies
  • 10 likes

Superuser Contribution When entering address, "Address is not valid" error occurs for every address

PlanFree (Trying to re-join Premium)CountryUSADevicePC, iPhone 7Operating SystemWindows 10, iOSMy Question or IssueWas trying to rejoin premium with a new card, but any address I put on any device or browser gave me the "Address is not valid" error. ...

  • Casual Listener
  • Plan Free (Trying to re-join Premium) Country USA Device PC, iPhone 7 Operating System Windows 10, iOS My Question or Issue Was trying to rejoin premium with a new card, but any address I pu...
  • tvBallistic
  • Newbie
  • 4272 Views
  • 9 replies
  • 1 likes
  • Account
    Free
    Subscription
  • 4272 Views
  • 9 replies
  • 1 likes

Superuser Contribution Spotify for Artists Question: Not eligible to pitch song with release date 3 weeks in the future

Hi, I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something that's never been streamed before". My release date is 3 weeks in...

  • Newbie
  • Hi,   I have my first song releasing in 3 weeks and have just claimed my Spotify Artist Page, but when I go to "Music" > "Upcoming Music" it says "Not eligible to pitch - pitch something th...
  • Joan
  • Moderator
  • 1939 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1939 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank accoun...
  • Wellybelly
  • Newbie
  • 2020 Views
  • 10 replies
  • 5 likes
  • Other
    Premium
    Subscription
  • 2020 Views
  • 10 replies
  • 5 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • THE_MAVERICK
  • Visitor
  • 149380 Views
  • 122 replies
  • 6 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 149380 Views
  • 122 replies
  • 6 likes

Getting charged double but I cant see ut in my account

Hi, im currently getting charged directly to my bank account for spotify but I have spotify premium included with my phone company monthly.when i check my bills in my account it says there is none (since its included in the phone company subscription...

  • Visitor
  • ...one (since its included in the phone company subscription)         
  • Not applicable
  • 75 Views
  • 2 replies
  • 1 likes
  • Subscription
  • 75 Views
  • 2 replies
  • 1 likes

Superuser Contribution Payment type changed, Klarna still wants payment

PlanFamilyCountryGermanyDeviceDiv. AppleOperating SystemDiv. IOS My Question or IssueI have changed my payment type on your platform from klarna to paypal. Paypal has charged the fee correctly, nonetheless Klarna mentions the bill as open and will pr...

  • Casual Listener
  •   Plan Family Country Germany Device Div. Apple Operating System Div. IOS   My Question or Issue I have changed my payment type on your platform from klarna to paypal. Paypal has...
  • Mel74
  • Visitor
  • 152 Views
  • 5 replies
  • 1 likes
  • Subscription
  • 152 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Unable to apply gift card because "I've got a premium account"

Hi I've got an in-store receipt with a code, it is valid, but I've been unable to add it to my acount. I get the following error message: "Unfortunately you can't apply this Premium code on your account. This is likely because you have an existing Pr...

  • Newbie
  • ...remium code on your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code"   Yes I've got a premium subscription, but i was u...
  • wombley
  • Casual Listener
  • 3751 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 3751 Views
  • 5 replies
  • 1 likes

Can you use a Spotify Gift card if you have a recurring subscription?

PlanPremium IndividualCountryUSADeviceiPhone 11 My Question or IssueHi y'all. I am currently subscribed to Spotify Premium individual which costs $11/month. The payments are automatically taken from my credit card each and every month. If I am to use...

  • Visitor
  • Plan Premium Individual Country USA Device iPhone 11   My Question or Issue Hi y'all. I am currently subscribed to Spotify Premium individual which costs $11/month. The payments are auto...
  • osornios
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 91 Views
  • 1 replies
  • 0 likes

Can I remove or hide "Made for you" content/suggestions? Some of them are really bad

PlanPremiumCountryUSADeviceiPhone 11, desktopOperating SystemiOS 14, Ubuntu 20.04LTS My Question or Issue"Made for you" in spotify is laughable and annoying.It is currently suggesting a "daily sports" podcast and has been for a while.I have never wat...

  • Newbie
  •     Plan Premium Country USA Device iPhone 11, desktop Operating System iOS 14, Ubuntu 20.04LTS   My Question or Issue "Made for you" in spotify is laughable and annoying. ...
  • WilLee2
  • Newbie
  • 11934 Views
  • 15 replies
  • 13 likes
  • Account
    Premium
    Subscription
  • 11934 Views
  • 15 replies
  • 13 likes

Suscripción

Hola, estoy pagando un plan de 10, 53 dólares y no sé cuál es. Porque no puedo usarla en ninguna de las cuentas que tenemos en casa.PlanGratis/PremiumPaísUruguaydispositivo sistema operativo(iOS 10, Android Oreo, Windows 10, etc.) Mi pregunta o probl...

  • Newbie
  • Hola, estoy pagando un plan de 10, 53 dólares y no sé cuál es. Porque no puedo usarla en ninguna de las cuentas que tenemos en casa. Plan Gratis/Premium País Uruguay dispositivo   sistema...
  • Anyk17
  • Rising Star 3
  • 51 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 51 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged twice per month

I have spotify in my I phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a moth!!!

  • Newbie
  • I have spotify in my I phone and am wondering how to get a hold of any customer service line because spotify has been charging my debit card 2 times a month and it should only be 1 time a moth!!!
  • Vasil
  • Moderator
  • 1132760 Views
  • 493 replies
  • 235 likes
  • Subscription
  • 1132760 Views
  • 493 replies
  • 235 likes

Reembolso

Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y me volvió a aparecer el mismo cuadro de diálogo. Lo ...

  • Newbie
  • Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y m...
  • 31gai3gfs5wlojvejmt6
  • Visitor
  • 1273 Views
  • 9 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1273 Views
  • 9 replies
  • 2 likes

Account Suspension

About 2 weeks ago, I received an email stating that my Spotify account got suspended. Here is the message I got in the email (see attached as well): "It has come to Spotify's attention that your account has engaged in unauthorized use in violation of...

  • Casual Listener
  • About 2 weeks ago, I received an email stating that my Spotify account got suspended.    Here is the message I got in the email (see attached as well):  "It has come to Spotify...
  • MiniGirlXo
  • Casual Listener
  • 2774 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Other
    Security
    Subscription
  • 2774 Views
  • 5 replies
  • 1 likes

Solved!! Charged twice

After upgrading to the family plan I'm being charged twice by Spotify, once by Spotify London for the family plan, once by Spotify Stockholm for the old premium account. I would like to contact Spotify before going to the bank to chargeback. Anybody ...

  • Regular
  • After upgrading to the family plan I'm being charged twice by Spotify, once by Spotify London for the family plan, once by Spotify Stockholm for the old premium account. I would like to contact Spoti...
  • Bittencourt
  • Spotify Star
  • 463 Views
  • 11 replies
  • 0 likes
  • Account
    Subscription
  • 463 Views
  • 11 replies
  • 0 likes

Cannot log in after first log out?! Cannot Reset password?

PlanShould be Premium / is free DeviceLaptopOperating SystemWindows 11 My Question or IssueDid I overwrite my account? Cannot log in. I just signed up for an spotify account. Then redeemed a gift card. Worked fine. I saved my password in password man...

  • Newbie
  • Plan Should be Premium / is free   Device Laptop Operating System Windows 11   My Question or Issue Did I overwrite my account? Cannot log in.   I just signed up for an spot...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

military / first responder / medical discount

PlanPremiumCountryUSADeviceIphone 12Operating System(iOS 17)My Question or IssueI find it ridiculous with the number of other asks and requests that have been posted here that Spotify has done nothing to give first responders, military (active, reser...

  • Visitor
  • Plan Premium Country USA Device Iphone 12 Operating System (iOS 17) My Question or Issue I find it ridiculous with the number of other asks and requests that have been posted here that Spoti...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Taking my money and downgrading me to free???

PlanFree should be PremiumCountryGermanyDeviceN/AOperating SystemN/A My Question or IssueI got charged for premium (Family - master account), but my account is set to "Free" but paypal deducted the fee. please check my account

  • Newbie
  • Plan Free should be Premium Country Germany Device N/A Operating System N/A   My Question or Issue I got charged for premium (Family - master account), but my account is set to "Free" ...
  • Vasil
  • Moderator
  • 110 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 110 Views
  • 3 replies
  • 0 likes

Superuser Contribution cobro indebido

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se verifico que la cuenta esta Free. Cobro indebido, p...

  • Newbie
  • Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se ...
  • user-removed
  • Not applicable
  • 7200 Views
  • 9 replies
  • 1 likes
  • Subscription
  • 7200 Views
  • 9 replies
  • 1 likes

How can I change my payment date on my account? I want to change it to the 1st of the month?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • kaworu_bloodpaw
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! How to change to Duo plan if already on a 12-month pre-paid Premium Individual account

PlanCurrently on Premium IndividualLooking to change to Duo plan CountryUK My Question or IssueI'm currently on a pre-paid 12-month Premium Individual plan (expiring Jan 2025). I wish to upgrade to a Duo plan, but can only see monthly payment options...

  • Casual Listener
  • ...xtra amount or a smaller monthly subscription cost)? Or can I only wait till my pre-paid period expires and start a new monthly subscription?   Many thanks in advance.
  • Maxim
  • Spotify Star
  • 211 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 211 Views
  • 3 replies
  • 0 likes