Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Subscription

Labels

Forum Posts

Solved!! "Notice of completion of deletion request" spam

I successfully closed a Premium account recently. After about 2 weeks I've started getting emails from Spotify telling me that my account deletion was successful. Thing is, I'm getting several of these messages each day! Does anyone know how to stop ...

Regular

I successfully closed a Premium account recently. After about 2 weeks I've started getting emails from Spotify telling me that my account deletion was successful. Thing is, I'm getting several of the...

Speakcasso

Casual Listener

6843 Views

14 replies

8 likes

Other
Subscription
  • 6843 Views
  • 14 replies
  • 8 likes

Solved!!Superuser Contribution Audiobook says time used up when it is not

PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...

Newbie

  Plan Premium family Country Canada   Device  Samsung Galaxy s20 fe Operating System     My Question or Issue I am trying to listen to audiobooks but it says i h...

cs79

Newbie

7897 Views

24 replies

2 likes

Other
Subscription
  • 7897 Views
  • 24 replies
  • 2 likes

Superuser Contribution Family plan across continents

Plan Family Premium plan Country France Device Pixel 8 Operating System Android My Question or Issue Hi everyone,I ( main account) purchased a family plan for me and 4 siblings two months ago, but I'm planning to move to australia for an exchange pro...

Visitor

  Plan Family Premium plan Country France    Device Pixel 8   Operating System Android   My Question or Issue Hi everyone, I ( main account) purcha...

Yordan

Moderator

100 Views

2 replies

0 likes

Account
Premium
Subscription
  • 100 Views
  • 2 replies
  • 0 likes

Superuser Contribution If I remove someone from my family plan, will they be notified?

PlanPremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an old friend on my family plan who I've tried to cut off. I haven't removed them ...

Newbie

Plan Premium Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I h...

jinkatsu

Newbie

27507 Views

6 replies

2 likes

Premium
Subscription
  • 27507 Views
  • 6 replies
  • 2 likes

Superuser Contribution Charged monthly fee on free premium account (3 month trial)

Hi Spotify.I signed up to the 3month premium trial on the 99c offer.Yet 2 months into the trial you have started charging me the normal premium monthly fee.How do i go about getting a refund? (and yes i have used that darn contact form numerous time ...

Regular

...ommunity.spotify.com/t5/Help-Accounts-and-Subscriptions/How-to-get-a-hold-of-spotify-customer-service/td-p/48207).. So please Spotify... can you do the right thing! PS: I have since discovered Spotify have b...

Loszand

Visitor

2691 Views

17 replies

2 likes

Account
Free
Premium
Subscription
  • 2691 Views
  • 17 replies
  • 2 likes

Superuser Contribution Can't Sign in to Hulu with Spotify Premium/Hulu subscription (HELP)

PlanPremium w/ Hulu My Question or IssueI currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, it automatically switches to another account I no longer use. I tr...

Newbie

Plan Premium w/ Hulu   My Question or Issue I currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, i...

d-iana

Visitor

24556 Views

12 replies

0 likes

Account
Login
Premium
Subscription
  • 24556 Views
  • 12 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

Visitor

Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...

Nadiaaaa1

Visitor

169010 Views

135 replies

7 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 169010 Views
  • 135 replies
  • 7 likes

Superuser Contribution Family Premium Plan + Account Disappeared

Plan: PremiumCountry: USDevice: Macbook Pro 2022, iPhone 15My Question or Issue: I had two Spotify accounts. I couldn’t change my username on the first which I’d used for years so I decided to create a new one yesterday and purchase a family plan for...

Casual Listener

Plan: Premium Country: US Device: Macbook Pro 2022, iPhone 15 My Question or Issue: I had two Spotify accounts. I couldn’t change my username on the first which I’d used for ye...

Novy

Moderator

187 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 187 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution cobro indebido

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se verifico que la cuenta esta Free. Cobro indebido, p...

Newbie

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se ...

emiiwds

Visitor

10231 Views

15 replies

1 likes

Subscription
  • 10231 Views
  • 15 replies
  • 1 likes

Solved!! Will you keep your playlists if you join premium duo?

My husband and I want to set up a duo premium subscribtion. However, I want to listen to audiobooks, so I will have to be the manager of the account and invite him. However, will he be able to keep all his settings, playlists and favorites if he join...

Casual Listener

My husband and I want to set up a duo premium subscribtion. However, I want to listen to audiobooks, so I will have to be the manager of the account and invite him. However, will he be able to keep a...

MW100

Casual Listener

837 Views

5 replies

0 likes

Account
Premium
Subscription
  • 837 Views
  • 5 replies
  • 0 likes

Cannot change my country

I used to live in Brazil, but now I live in Germany, but my account is not recognise as located in Germany, so I am not allowed to change it from Brazil. I tried added a German card, it does not accept it. My wife invited me to a Duo plan and I canno...

Newbie

I used to live in Brazil, but now I live in Germany, but my account is not recognise as located in Germany, so I am not allowed to change it from Brazil. I tried added a German card, it does not acce...

Luan

Spotify Star

112 Views

1 replies

0 likes

Subscription
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login to my old account

PlanPremiumCountryUSDeviceSamsung Galaxy 8 and Acer ChromebookOperating SystemAndroid My Question or IssueMy 'old' account has been my current account for 5 years without issues, I use it daily and was using it this morning. About an hour ago, I went...

Visitor

Plan Premium Country US Device Samsung Galaxy 8 and Acer Chromebook Operating System Android   My Question or Issue My 'old' account has been my current account for 5 years without iss...

ChiYuh

Casual Listener

2048 Views

4 replies

1 likes

Account
Premium
Subscription
  • 2048 Views
  • 4 replies
  • 1 likes

Can I remove or hide "Made for you" content/suggestions? Some of them are really bad

PlanPremiumCountryUSADeviceiPhone 11, desktopOperating SystemiOS 14, Ubuntu 20.04LTS My Question or Issue"Made for you" in spotify is laughable and annoying.It is currently suggesting a "daily sports" podcast and has been for a while.I have never wat...

Newbie

    Plan Premium Country USA Device iPhone 11, desktop Operating System iOS 14, Ubuntu 20.04LTS   My Question or Issue "Made for you" in spotify is laughable and annoying. ...

Julz69

Newbie

19948 Views

22 replies

26 likes

Account
Premium
Subscription
  • 19948 Views
  • 22 replies
  • 26 likes

Klachten

PlanPremiumCountryNetherlands My Question or Issueik heb altijd spotify premium gehad, nu is mijn account geblokkeerd. Een aantal keer in de chat geweest, de ene medewerker vraagt om een P code en de andere medewerker zegt dat mijn account voor goed ...

Visitor

Plan Premium Country Netherlands  My Question or Issue ik heb altijd spotify premium gehad, nu is mijn account geblokkeerd. Een aantal keer in de chat geweest, de ene medewerker vraagt om e...

Sylvia-Tatertott

Visitor

893 Views

2 replies

1 likes

Account
Premium
Subscription
  • 893 Views
  • 2 replies
  • 1 likes

Restore Downloads after premium plan renewal

My Question or IssueI changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed but the app size stayed huge, meaning all the tracks a...

Casual Listener

My Question or Issue I changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed b...

afronoid

Casual Listener

953 Views

2 replies

2 likes

Other
Premium
Subscription
  • 953 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

Casual Listener

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank accoun...

Kitty85

Newbie

10144 Views

25 replies

14 likes

Other
Premium
Subscription
  • 10144 Views
  • 25 replies
  • 14 likes

Main account banned, can't login and change subscription model

My account got banned, probably because I downloaded songs to my MP3 player as part of a digital detox. Now I cannot login using my e-mail or username because it's not attached to an account, and I can't reset/make new account because the username/e-...

Visitor

...an't reset/make new account because the username/e-mail is already in use. However, my wife can still use her account, but she can't change the subscription plan from her account page. But I'm s...

Billy-J

Spotify Star

341 Views

1 replies

1 likes

Account
Login
Subscription
  • 341 Views
  • 1 replies
  • 1 likes

Pay my bill early

Hello! So I was wanting to make my payment now so my reading hours can eenew. one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryUSDevice(iPhone 8, Samsung Galax...

Visitor

Hello! So I was wanting to make my payment now so my reading hours can eenew. one of the below information is required. However, the more you provide the easier it will be for us to try and help. Pl...

Billy-J

Spotify Star

259 Views

1 replies

0 likes

Account
Subscription
  • 259 Views
  • 1 replies
  • 0 likes

My premium randomly canceled with no warning or nothing and not been on the auto-renew date?

I am from the USA, my premium randomly stopped working. My username is notvinayw, please fix ASAP.

Casual Listener

I am from the USA, my premium randomly stopped working. My username is notvinayw, please fix ASAP.

Ahm221821

Visitor

3932 Views

6 replies

0 likes

Premium
Subscription
  • 3932 Views
  • 6 replies
  • 0 likes