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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84662 Views

9 replies

2 likes

Account
Login
  • 84662 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661292 Views

13 replies

4 likes

Account
  • 661292 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743140 Views

18 replies

29 likes

  • 743140 Views
  • 18 replies
  • 29 likes

Superuser Contribution Multiple listening profiles?

I have a premium account, USA. Is there a way to have multiple listening profiles with one premium account, or something similar? I listen to trance music while I'm working, but only because it doesn't distract me. I have no interest in listening to ...

Visitor

I have a premium account, USA.   Is there a way to have multiple listening profiles with one premium account, or something similar? I listen to trance music while I'm working, but only because...

IOXXX

Visitor

45056 Views

28 replies

12 likes

Subscription
  • 45056 Views
  • 28 replies
  • 12 likes

I Got Logged Out

I had a Spotify Premium account that was logged into all of my devices. However last week for some reason they all seemed to have been logged out. The problem is that the email address used for the account technically doesn’t exist. I don’t know how ...

Visitor

...an’t log in to cancel the subscription. So now I need help either finding a way to log back into the account, canceling the subscription to the account, or deleting the account. Hope someone can help me....

Billy-J

Spotify Star

1669 Views

1 replies

0 likes

Account
Login
Subscription
  • 1669 Views
  • 1 replies
  • 0 likes

Payment to Spotify SE

Hi!I have a Family premium, and i live in Norway.I Looked trough payments in my bank account and realized that I pay for Spotify to times a month every month. One time to Spotify family and one time 139,- to SpotifySE. What is this last one? How can ...

Visitor

Hi! I have a Family premium, and i live in Norway. I Looked trough payments in my bank account and realized that I pay for Spotify to times a month every month. One time to Spotify family and one t...

Billy-J

Spotify Star

215 Views

1 replies

0 likes

Account
Other
Subscription
  • 215 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Audiobook says time used up when it is not

PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...

Newbie

  Plan Premium family Country Canada   Device  Samsung Galaxy s20 fe Operating System     My Question or Issue I am trying to listen to audiobooks but it says i h...

steaks67

Visitor

11283 Views

30 replies

2 likes

Other
Subscription
  • 11283 Views
  • 30 replies
  • 2 likes

unable to make a payment

PlanPremium StudentCountryUSAMy Question or Issue:I have a verified student account in the U.S., but I’m unable to complete a payment. The issue appears to be on Spotify’s side. I’ve tried four different credit cards from various banks as well as Pay...

Newbie

Plan Premium Student Country USA My Question or Issue: I have a verified student account in the U.S., but I’m unable to complete a payment. The issue appears to be on Spotify’s side. I’ve tried ...

130 Views

0 replies

0 likes

Account
Premium
Subscription
  • 130 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't create an account for my child

PlanPremium : Spotify Family CountryFrance Deviceany My Question or IssueHelloI just subscribed for Spotify Family.. I want to create an account for my 13 years old daughter. I can not because, the birthdate is refused. I don't understand because, be...

Casual Listener

Plan Premium : Spotify Family   Country France   Device any   My Question or Issue Hello I just subscribed for Spotify Family.. I want to create an account for my 13 years o...

Yaskiersky

Regular

6525 Views

12 replies

0 likes

Account
Premium
Subscription
  • 6525 Views
  • 12 replies
  • 0 likes

Change primary account for listening to books

PlanFamily PremiumCountryUSA y Question or IssueI have the family account, but my wife has her user account under the family account. She wants to use Spotify for listening to books on the app, but she does not have access to the 15 hours provided, a...

Visitor

  Plan Family Premium Country USA    y Question or Issue I have the family account, but my wife has her user account under the family account. She wants to use Spotify for liste...

Hauptnutzer

Visitor

156 Views

2 replies

0 likes

Account
Subscription
  • 156 Views
  • 2 replies
  • 0 likes

Browser Denied Sign-In

Spotify no longer works for anyone at my company. When it does work it forces you to do a 3 minute kapcha of which does not accept correct responses. Three consecutive weeks have passed since I was last able to sign into Spotify successfully. There a...

Visitor

Spotify no longer works for anyone at my company. When it does work it forces you to do a 3 minute kapcha of which does not accept correct responses. Three consecutive weeks have passed since I was l...

Billy-J

Spotify Star

104 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support not working

Hi guys. I've been talking to spotify support via email and they suddenly stopped responding, I have also been messaging support via the messaging app to find out what is going on but that has also just locked me out. Can someone please verify if spo...

Regular

Hi guys. I've been talking to spotify support via email and they suddenly stopped responding, I have also been messaging support via the messaging app to find out what is going on but that has also j...

lazyyh

Regular

363 Views

10 replies

0 likes

Account
Other
Premium
Subscription
  • 363 Views
  • 10 replies
  • 0 likes

Getting random ads

Just starting getting random ads today. Completely messed me up as I was teaching a fitness class?

Visitor

Just starting getting random ads today.  Completely messed me up as I was teaching a fitness class?

ribezaz

Spotify Star

96 Views

1 replies

1 likes

Subscription
  • 96 Views
  • 1 replies
  • 1 likes

Double charged through Vodafone and Spotify

Plan Premium Country UK Device Iphone 15 My Question I have been double charged for my Spotify account. Up until September I got it free as part of my Vodafone package. I was told this would be ending as an offer and I would be charged on my bill fro...

Visitor

Plan Premium Country UK Device Iphone 15   My Question   I have been double charged for my Spotify account. Up until September I got it free as part of my Vodafone package...

Billy-J

Spotify Star

112 Views

1 replies

0 likes

Account
Premium
Subscription
  • 112 Views
  • 1 replies
  • 0 likes

Cannot make payments for my accounts using my South African cards

Cannot make payments for my accounts using my South African debit cards, which I have been doing for 10+ years.Anyone else with same problem?

Visitor

Cannot make payments for my accounts using my South African debit cards, which I have been doing for 10+ years. Anyone else with same problem?

Billy-J

Spotify Star

81 Views

1 replies

0 likes

Subscription
  • 81 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution cobro indebido

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se verifico que la cuenta esta Free. Cobro indebido, p...

Newbie

Cancele mi suscripcion premium el dia 13 de Febrero, y tengo un cobro en mi tarjeta de credito realizara por spotify el 17 de Febrero como Spotify P018047AE5 Stockholm por un monto de $4654 CLP , se ...

Sioux1

Newbie

10809 Views

17 replies

1 likes

Subscription
  • 10809 Views
  • 17 replies
  • 1 likes

I paid my subscription days ago but ads still coming

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

189 Views

1 replies

0 likes

Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Student Refund

I had an individual account because I didn't know that a student account existed. I just changed it but I was billed today with 12.00 instead of 5.99. What is the next step? How can I contact someone to talk about this?PlanStudentCountry Device Opera...

Visitor

I had an individual account because I didn't know that a student account existed. I just changed it but I was billed today with 12.00 instead of 5.99. What is the next step? How can I contact someone...

Billy-J

Spotify Star

240 Views

1 replies

0 likes

Account
Other
Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot create account / Cannot log in

PlanPremium DuoCountryUSA DeviceSamsung Galaxy S24Operating SystemWindows 11 My Question or Issue My spouse cannot create an account to sign up to be added to my Premium Duo subscription. When trying to create a new account she gets this error:"This ...

Casual Listener

...dded to my Premium Duo subscription.     When trying to create a new account she gets this error: "This address is already linked to an existing account. To continue, log in." &n...

jovette

Casual Listener

790 Views

2 replies

1 likes

Account
Login
Other
Subscription
  • 790 Views
  • 2 replies
  • 1 likes

**bleep**

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

410 Views

1 replies

0 likes

Account
Other
Security
Subscription
  • 410 Views
  • 1 replies
  • 0 likes

separation of family and friends account

I am trying to start a new spotify account with all my saved music from my old account PlanPremium CountryUSA DeviceMotorolaOperating System Windows 11 My Question or IssueIssue

Visitor

I am trying to start a new spotify account with all my saved music from my old account  Plan Premium   Country USA     Device Motorola Operating System  Windows 11...

AdamDamon

Community Legend

162 Views

1 replies

0 likes

Account
Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Couldn't cancel free subscription in time

PlanFree/PremiumCountry England Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCouldn't cancel free subscription due to being in hospital for 4 months and 5 weeks o...

Visitor

...uestion or Issue Couldn't cancel free subscription due to being in hospital for 4 months and 5 weeks of that in a coma. I've been in and out of hospital since August 2024 and have had 34 operations&n...

ribezaz

Spotify Star

120 Views

1 replies

1 likes

Subscription
  • 120 Views
  • 1 replies
  • 1 likes

Family Account

Hallo,wir würden gerne innerhalb unseres Familiengruppe den Hauptnutzer tauschen.Wie ist das möglich?VG Sabine

Newbie

Hallo, wir würden gerne innerhalb unseres Familiengruppe den Hauptnutzer tauschen. Wie ist das möglich? VG Sabine

Billy-J

Spotify Star

988 Views

1 replies

0 likes

Subscription
  • 988 Views
  • 1 replies
  • 0 likes