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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1409 Views
  • 0 replies
  • 7 likes
  • Security
  • 1409 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444837 Views
  • 970 replies
  • 108 likes
  • Account
  • 444837 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198535 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198535 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107998 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107998 Views
  • 70 replies
  • 11 likes

STOP **bleep**ING DELETING MY DOWNLOADS

FIX THIS**bleep**. SERIOUSLY. FIX IT.  

  • Casual Listener
  • FIX THIS**bleep**. SERIOUSLY.  FIX IT.   
  • Billy-J
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • music
    Spotify
  • 514 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Random music plays on web player

Unknown music plays on Web Player (chrome) randomly while listening to my own playlist on my mobile. This happens even when I have "sign out everywhere".

  • Casual Listener
  • Unknown music plays on Web Player (chrome) randomly while listening to my own playlist on my mobile. This happens even when I have "sign out everywhere".  
  • Ivan
  • Spotify Legend
  • 2650 Views
  • 1 replies
  • 0 likes
  • music
  • 2650 Views
  • 1 replies
  • 0 likes

Offline Playlist not download

I cannot open the list I downloaded before when I am offline. It looks like it hasn't been downloaded. To fix this I have to restart the phone. I open spotify when I enter the subway and my what to see list is passive. then I reboot the phone my list...

  • Newbie
  • I cannot open the list I downloaded before when I am offline. It looks like it hasn't been downloaded. To fix this I have to restart the phone. I open spotify when I enter the subway and my what to s...
  • snollama2030
  • Visitor
  • 517 Views
  • 2 replies
  • 0 likes
  • music
  • 517 Views
  • 2 replies
  • 0 likes

Everything deleted from my account, playlists and such

Logged on today and found all my playlists and such deleted

  • Newbie
  • Logged on today and found all my playlists and such deleted
  • KatesHere
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • music
  • 476 Views
  • 1 replies
  • 0 likes

Solved!! Artist verified sign

Hi, I am A artist in spotify with the name Dominiqe90, Now i saw artists with A checked sign can i get that too? Thanks Jeffrey.

  • Casual Listener
  • Hi,   I am A artist in spotify with the name Dominiqe90, Now i saw artists with A checked sign can i get that too?   Thanks   Jeffrey.
  • MONSTERWATCH
  • Newbie
  • 7097 Views
  • 21 replies
  • 1 likes
  • Account
    artis
    music
  • 7097 Views
  • 21 replies
  • 1 likes

I am not getting the deal like promised!

There has recently been a '3month for 11.99' deal added to Spotify. I paid for this and it is only giving me the standard, '1 month for 11.99', and I am feeling extremely confused and taken advantage of. I know I'm not the only one. Please help me Sp...

  • Newbie
  • There has recently been a '3month for 11.99' deal added to Spotify. I paid for this and it is only giving me the standard, '1 month for 11.99', and I am feeling extremely confused and taken adva...
  • OviiiOne
  • Community Legend
  • 588 Views
  • 2 replies
  • 0 likes
  • music
    problem
  • 588 Views
  • 2 replies
  • 0 likes

Newest update-Please fix bug soon

Anyone else having trouble with the new update? Can't log in. Please solve soon.

  • Newbie
  • Anyone else having trouble with the new update? Can't log in. Please solve soon.
  • musicologynyc
  • Community Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • music
  • 530 Views
  • 1 replies
  • 0 likes

HELP PLEASE

I don't usualy post on forums like this, but this problem is honestly killing me. I am so frustrated I could pull my hair out and go into a crying fit. So a couple weeks ago, I heard a song on my "Discover Weekly" Playlist. AND I REMEMBER LOVING IT S...

  • Casual Listener
  • I don't usualy post on forums like this, but this problem is honestly killing me. I am so frustrated I could pull my hair out and go into a crying fit.   So a couple weeks ago, I heard a song ...
  • sugaaarkimberly
  • Casual Listener
  • 673 Views
  • 2 replies
  • 0 likes
  • artist
    country
    music
    Other
    Pop
  • 673 Views
  • 2 replies
  • 0 likes

Solved!! help i got hack!!!!!

helllo!!! i just want to change my password account and i cant... later i see my playlist some brazilian music..... and i was like wtf!!!! please someone help me!!!! i need to contact some admin to help me to get back my account i dont want to close ...

  • Regular
  • helllo!!! i just want to change my password account  and i cant... later i see my playlist some brazilian music..... and i was like wtf!!!! please someone help me!!!! i need to contact some a...
  • GOZY88
  • Regular
  • 1828 Views
  • 8 replies
  • 0 likes
  • Help
    music
    Spotify
  • 1828 Views
  • 8 replies
  • 0 likes

Spotify premium

Hi!My creditcard were charged by Spotify 26/6-2015 but i cant use my premium account? This is the third day with no music.....Please UPGRADE my Spotify account ASAP, I want to have what I've paid for today and please get back to me as soon as possibl...

  • Newbie
  • Hi! My creditcard were charged by Spotify 26/6-2015 but i cant use my premium account? This is the third day with no music..... Please UPGRADE my Spotify account ASAP, I want to have what I've p...
  • user-removed
  • Not applicable
  • 512 Views
  • 1 replies
  • 0 likes
  • music
  • 512 Views
  • 1 replies
  • 0 likes

Won't let me upgrade

My credit card expired so I was unable to make my last payment. As such I was degraded to Spotify Free. I want to upgrade back to premium, but whenever I click subscribe nothing happens.

  • Casual Listener
  • My credit card expired so I was unable to make my last payment. As such I was degraded to Spotify Free. I want to upgrade back to premium, but whenever I click subscribe nothing happens. 
  • MattSuda
  • Spotify Star
  • 579 Views
  • 3 replies
  • 0 likes
  • music
  • 579 Views
  • 3 replies
  • 0 likes