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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4607 Views
  • 1 replies
  • 9 likes
  • Security
  • 4607 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 465241 Views
  • 976 replies
  • 111 likes
  • Account
  • 465241 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205682 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205682 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113282 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113282 Views
  • 72 replies
  • 12 likes

Solved!! Unable to log in (error code 404)

Hello. I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in. It says Spotify is possibly blocked by my firewall. But I used Spotify for years... ? Please help.

  • Roadie
  • Hello.    I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in.  It says Spotify is possibly blocked by my firewall. But I used ...
  • vermicyde
  • Newbie
  • 237663 Views
  • 124 replies
  • 3 likes
  • Windows
  • 237663 Views
  • 124 replies
  • 3 likes

Solved!!Superuser Contribution Unknown Device Connected to my Account

Two issues:1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps already (change password, sign out of all accounts from w...

Screen Shot 2018-02-21 at 2.21.12 PM.png
  • Regular
  • Two issues: 1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps alre...
  • wsly_odom
  • Regular
  • 43936 Views
  • 10 replies
  • 1 likes
  • Android
    Desktop
    Mac
    Mobile
    Windows
  • 43936 Views
  • 10 replies
  • 1 likes

Superuser Contribution Someone is using my account

There's a device connectet to my sporify that is not mine nor does it belong to anyone in my family. It is really irritating when i'm listening to music and it just turnes of because someone else, that I don't know, is listening from my account with ...

  • Newbie
  • There's a device connectet to my sporify that is not mine nor does it belong to anyone in my family. It is really irritating when i'm listening to music and it just turnes of because someone else, th...
  • MaríaCamila
  • Roadie
  • 553 Views
  • 1 replies
  • 0 likes
  • Windows
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify device Web Player (opera) interrupts and controls my spotify playing

When i open the spotify windows app there is a device called Web player (Opera) that keeps taking control of my playing and plays it's own **bleep**-list of music. I've disconnected all apps in my account, changed password multiple times, logged out ...

  • Casual Listener
  • When i open the spotify windows app there is a device called Web player (Opera) that keeps taking control of my playing and plays it's own **bleep**-list of music.  I've disconnected all apps i...
  • Alfredo
  • Roadie
  • 7075 Views
  • 3 replies
  • 5 likes
  • Windows
  • 7075 Views
  • 3 replies
  • 5 likes

Discover Tab not updating as much as it used to.

I use Spotify every single day for many hours of the day, and I pay for premium. It states that the more I use spotify, the more recommendations I recieve. Though, my Top Recommendations For You list hasn't updated itself for about one to two weeks, ...

  • Newbie
  • I use Spotify every single day for many hours of the day, and I pay for premium. It states that the more I use spotify, the more recommendations I recieve. Though, my Top Recommendations For You list...
  • sophiabernard
  • Casual Listener
  • 525 Views
  • 1 replies
  • 0 likes
  • Desktop
    iOS
    Mobile
    Windows
  • 525 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify pauses randomly and plays tracks i have never listened to

Spotify is acting weird recently. On both my devices (windows and android phone) the program is pausing my songs, after that changes my music/playlist to some (maybe) thai music that I've never listened to. The album is Best of Drill Beats, by drill ...

  • Casual Listener
  • Spotify is acting weird recently. On both my devices (windows and android phone) the program is pausing my songs, after that changes my music/playlist to some (maybe) thai music that I've never l...
  • iagaresko
  • Casual Listener
  • 2137 Views
  • 4 replies
  • 0 likes
  • Android
    Desktop
    Windows
  • 2137 Views
  • 4 replies
  • 0 likes

Spotify plays music, switches songs by itself

My Spotify has had some issues for a while. The first issue is that my Spotify will skip to alternate songs mid-song. Many times it skips to an artist from southeast Asia or India and I have no idea who the artists are. Sometimes it skips to other so...

  • Casual Listener
  • My Spotify has had some issues for a while. The first issue is that my Spotify will skip to alternate songs mid-song. Many times it skips to an artist from southeast Asia or India and I have no idea ...
  • 1979 Views
  • 0 replies
  • 32 likes
  • Mobile
    Windows
  • 1979 Views
  • 0 replies
  • 32 likes

Solved!! I can't read my gift card code

I have tried and tried to get the gift card code to work. It keeps saying "this premium account ia valid" I checked the receipt and it is activated. It is next to impossible for me to decipher of the code has zeros or O's or if they are possibly d's!...

  • Casual Listener
  • I have tried and tried to get the gift card code to work. It keeps saying "this premium account ia valid" I checked the receipt and it is activated. It is next to impossible for me to decipher of the...
  • sory_1512
  • Newbie
  • 4639 Views
  • 2 replies
  • 1 likes
  • Windows
  • 4639 Views
  • 2 replies
  • 1 likes

Wrong artist playlist

Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist.this is artist on your list Icha This is the original, and only have 1 album at 2004This is link from CD Baby for original releasehttps://store.cdbaby.com/cd/ichahttps:...

  • Newbie
  • Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist. this is artist on your list Icha   This is the original, and only have 1 album at 2004 This is link fr...
  • Tom
  • Community Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sent a Facebook Message While I Was Away

So I woke up and found out there was a spotify message with a playlist I've never seen before sent from my facebook to my cousin's randomly. I was asleep whenever it was sent, and Spotify is not even connected to my facebook account... Is there an ex...

  • Newbie
  • So I woke up and found out there was a spotify message with a playlist I've never seen before sent from my facebook to my cousin's randomly. I was asleep whenever it was sent, and Spotify is not even...
  • FabianS_Bogota
  • Roadie
  • 721 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Mobile
    Web Player
    Windows
  • 721 Views
  • 1 replies
  • 0 likes

spotify acc won't be deleted

hello. i tried to delete my spotify acc a few times but everything that works is the message i should write to the contact form. but i just get the automatic email back which says i should look into the community/support....... can someone pls delete...

  • Visitor
  • hello.   i tried to delete my spotify acc a few times but everything that works is the message i should write to the contact form. but i just get the automatic email back which says i should l...
  • mrrodneysteven
  • Newbie
  • 2039 Views
  • 4 replies
  • 0 likes
  • Windows
  • 2039 Views
  • 4 replies
  • 0 likes

Solved!! Somebody controls my spotify

Hey! I did not found any similar topic so i started this. First of all a user cannot join to my home network on wifi if its device mac address is missing from the router's mac filter. I'm using WPA2 authentication with a 15 long password that contain...

  • Casual Listener
  • Hey!   I did not found any similar topic so i started this.   First of all a user cannot join to my home network on wifi if its device mac address is missing from the router's mac filte...
  • ravencs
  • Casual Listener
  • 1585 Views
  • 3 replies
  • 0 likes
  • Android
    Desktop
    Windows
  • 1585 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account possibly hacked. Any way to track the devices connected?

I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was fine until a strange playlist appeared on my list,...

  • Casual Listener
  • I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was...
  • MonicaM_Bogota
  • Roadie
  • 1271 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
    Windows Phone
  • 1271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs removed from playlist

Oddly enough only the music I added from the past 15 days has been removed. Everything before is still around. Not really sure how to further explain, nor can I even remember what I added. Any responses appreciated.

  • Casual Listener
  • Oddly enough only the music I added from the past 15 days has been removed. Everything before is still around. Not really sure how to further explain, nor can I even remember what I added. Any respon...
  • SurelyNotSam
  • Casual Listener
  • 645 Views
  • 2 replies
  • 0 likes
  • Desktop
    Windows
  • 645 Views
  • 2 replies
  • 0 likes

Collection Full !!

Hi everyone ! I have a "big" problem, I was in love with Spotify until something happened, my collection is.... Full. Yes, I reached 1000 albums.Yes, I listen all of them and No, I don't want delete my albums to add some more albums.So... How can I d...

  • Newbie
  • Hi everyone ! I have a "big" problem, I was in love with Spotify until something happened, my collection is.... Full. Yes, I reached 1000 albums. Yes, I listen all of them and No, I don't want delet...
  • 627 Views
  • 0 replies
  • 0 likes
  • iOS
    Web Player
    Windows
  • 627 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can´t log in

Last time i logged in was i Oct. 2016. I logged in with FB and I haven't been able to log in since. I alvways get ''Inncorrect username and password'' no matter what I do. I am trying to log in on a windows desktop with chrome browser. If I try loggi...

  • Newbie
  • ...windows desktop with chrome browser.   If I try logging in with FB I get ''Inncorrect username and password''  I have even reset my FB password and still get the same message.   I...
  • Erika
  • Roadie
  • 494 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 494 Views
  • 1 replies
  • 0 likes

Playstation4 Account won't transfer music

I have a Spotify account on my PS4 but the music that is saved on my PS4 won't transfer to my Spotify account on computer even though they are signed into the same account. What do I do?

  • Newbie
  • I have a Spotify account on my PS4 but the music that is saved on my PS4 won't transfer to my Spotify account on computer even though they are signed into the same account. What do I do?
  • 403 Views
  • 0 replies
  • 0 likes
  • Desktop
    Playstation 4
    Windows
  • 403 Views
  • 0 replies
  • 0 likes

My song is on a wrong artist page

Device: Windows Operating System Version: Windows 10 Spotify Version: 1.0.21.143 Description: I posted a single through Record Union a few days ago and now i saw that it was uploaded but on a artist page with the same name... To reproduce:Step 1Step ...

  • Newbie
  •   Device: Windows   Operating System Version: Windows 10   Spotify Version: 1.0.21.143   Description: I posted a single through Record Union a few days ago and now i s...
  • jsethl
  • Casual Listener
  • 2661 Views
  • 3 replies
  • 0 likes
  • Windows
  • 2661 Views
  • 3 replies
  • 0 likes

Change language in account overview

Anyway to change language in account overview. It is quite confusing because I am already used to English language rather than Indonesian language which is my own country. For example, I did not even know the word 'tautan' which means link in English...

  • Newbie
  • Anyway to change language in account overview. It is quite confusing because I am already used to English language rather than Indonesian language which is my own country. For example, I did not even...
  • Maxim
  • Spotify Star
  • 572 Views
  • 1 replies
  • 0 likes
  • Windows
  • 572 Views
  • 1 replies
  • 0 likes