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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3708 Views
  • 0 replies
  • 9 likes
  • Security
  • 3708 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 459509 Views
  • 974 replies
  • 110 likes
  • Account
  • 459509 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1203702 Views
  • 119 replies
  • 117 likes
  • Account
  • 1203702 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 111853 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 111853 Views
  • 72 replies
  • 12 likes

Premium Acct user, not linked to FB, want to link to fb

Hi! I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything I try doesn't work. The troubleshooting stuff I've seen has ...

  • Casual Listener
  • Hi!   I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but e...
  • biafontess
  • Regular
  • 1686 Views
  • 3 replies
  • 1 likes
  • Account
    Connect
    Facebook
    Help
    Social
  • 1686 Views
  • 3 replies
  • 1 likes

Superuser Contribution How do I end premium on...

Hi! I have a problem, my spotify that I have premium was an account that was created with my facebook. And my facebook has been hacked and is now invalid, due to that i didint use my real name on it. And that makes it impossible for me to get it back...

  • Newbie
  • Hi! I have a problem, my spotify that I have premium was an account that was created with my facebook. And my facebook has been hacked and is now invalid, due to that i didint use my real name on it....
  • MonicaM_Bogota
  • Roadie
  • 457 Views
  • 1 replies
  • 0 likes
  • Facebook
  • 457 Views
  • 1 replies
  • 0 likes

Deleted playlist still showing up on Facebook.

Hi guys, my problem's a bit different than the ones I keep finding. I deleted a playlist a while back, and I want it to STAY DELETED. (It's from an old relationship.) But it's showing up on Facebook, and people can still click it and listen to it and...

  • Newbie
  • Hi guys, my problem's a bit different than the ones I keep finding. I deleted a playlist a while back, and I want it to STAY DELETED. (It's from an old relationship.) But it's showing up on Facebook...
  • rommelhoek
  • Newbie
  • 3978 Views
  • 20 replies
  • 1 likes
  • Facebook
  • 3978 Views
  • 20 replies
  • 1 likes

All my friends and followers have disappeared

I have suddenly lost all of my followers and friends. I was following about 115 people, and had about 8 people following me, but now both are zero. Interestingly, however, the playlists of mine that had followers still have them. I have tried logging...

  • Casual Listener
  • ...laylists of mine that had followers still have them.     I have tried logging in and out of the desktop client and the web version, and I have tried disconnecting and reconnecting my Facebook...
  • LyndaZae
  • Casual Listener
  • 5863 Views
  • 26 replies
  • 10 likes
  • bug
    bugs
    Facebook
    Friends
    problem
  • 5863 Views
  • 26 replies
  • 10 likes

Facebook info

Device:Pc,Iphone 6Operating System Version: win 10 -64 / 9,1Spotify Version: 1.0.18.60.g5fe0413dDescription: Can get rid of old facebook info To reproduce:have and old spotify accound without faceebookWife registered her facebook to my accounti disco...

  • Visitor
  • Device: Pc,Iphone 6 Operating System Version:  win 10 -64 / 9,1 Spotify Version:  1.0.18.60.g5fe0413d Description:  Can get rid of old facebook info   To reproduce: h...
  • Dreadlord
  • Community Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • Facebook
    Login
  • 423 Views
  • 1 replies
  • 0 likes

Solved!! Can't log into the right account

I've had a Spotify account for over a year now and love to use it. My mom liked the idea of Spotify Premium so made her own account and used the free trial. Since I wanted to use Spotify on my phone I logged into her account on my phone. MY account w...

  • Newbie
  • ...hone I logged into her account on my phone. MY account was connected to Facebook, but while on my phone on my moms account my Facebook connected to hers. Therefore my account information now logs i...
  • Peter__
  • Community Legend
  • 1153 Views
  • 3 replies
  • 0 likes
  • Account
    disappear
    Facebook
    Help
  • 1153 Views
  • 3 replies
  • 0 likes

Solved!! Starred playlist doesn't publish listens to Facebook

Seemingly since I reinstalled Spotify on my PC, or when I updated my iDevices to the new version of the iOS app, any music I listen to that's playing from my Starred playlist no longer appears on my Facebook. Yet whenever I play songs from any other ...

  • Community Legend
  • ...y Facebook. Yet whenever I play songs from any other playlist, it will appear no worries.   I cannot find any options to specifically specify what Spotify activity to share to Facebook, so I...
  • Peter__
  • Community Legend
  • 2398 Views
  • 19 replies
  • 1 likes
  • Facebook
  • 2398 Views
  • 19 replies
  • 1 likes

I left Facebook and Spotify wiped my entire profile clean

I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account. I signed back in, and they reactivated my Facebook account without my permission or knowledge. As a result, I disconnected the Spotify acco...

  • Visitor
  • I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account.  I signed back in, and they reactivated my Facebook account without my permission o...
  • Adam
  • Roadie
  • 881 Views
  • 1 replies
  • 1 likes
  • Facebook
  • 881 Views
  • 1 replies
  • 1 likes

Lost playlist and accounts linked

OK so I posted earlier about not being able to sign up for spotify premium as binx90. I decided just to make a new account and then try and transfer my playlists. I got the new account and got the premium to work. However, somehow it linked to my fac...

  • Casual Listener
  • ...nd got the premium to work. However, somehow it linked to my facebook even though that email address is NOT on that facebook account.  So now i cannot even log into the old account and i have l...
  • Adam
  • Roadie
  • 931 Views
  • 2 replies
  • 0 likes
  • Account
    Facebook
    Playlists deleted
  • 931 Views
  • 2 replies
  • 0 likes

Solved!! How can I De-activate Facebook but keep spotifuggle?

Is there any way i can keep my current subscription but move to a normal spotify account instead of facebook? If i try to create a normal spotify account so i can link the facebook details to it, it says the email is in use for facebook. I dont want ...

  • Visitor
  • Is there any way i can keep my current subscription but move to a normal spotify account instead of facebook?  If i try to create a normal spotify account so i can link the facebook details t...
  • Liam
  • Community Legend
  • 962 Views
  • 1 replies
  • 0 likes
  • accessibility
    Account
    Facebook
  • 962 Views
  • 1 replies
  • 0 likes

Can't look for specific Facebook friends to follow

What kind of nonsense BS is this recent Facebook/social update? I can't look for specific Facebook friends to follow now? I can't even follow my own god d*mn girlfriend because your ridiculous, idiotic coding apparently loads random Facbook friends t...

  • Casual Listener
  • What kind of nonsense BS is this recent Facebook/social update? I can't look for specific Facebook friends to follow now? I can't even follow my own god d*mn girlfriend because your ridiculous, i...
  • Peter__
  • Community Legend
  • 1252 Views
  • 1 replies
  • 0 likes
  • Facebook
    Social
  • 1252 Views
  • 1 replies
  • 0 likes

Can not connect/share on facebook

Hey! For some reason my music and new playlist does not show on my facebook. I have connected them and all of that but it does not work and I have to share everything manualy. Do I have to klick on "Yes, share my information with third parties" for t...

  • Casual Listener
  • Hey!   For some reason my music and new playlist does not show on my facebook. I have connected them and all of that but it does not work and I have to share everything manualy. Do I have to k...
  • Taylor
  • Community Legend
  • 1582 Views
  • 1 replies
  • 0 likes
  • Connect
    Facebook
  • 1582 Views
  • 1 replies
  • 0 likes

The wrong facebook name and picture attached to my account

the name and profile picture are not my facebook but supposedly i'm now connected to mine I've literally tried everything: - i've disconnected and reconnected with facebook many times - i've uninstalled spotify and reinstalled it - i've logged onto t...

  • Casual Listener
  • the name and profile picture are not my facebook but supposedly i'm now connected to mine   I've literally tried everything:   - i've disconnected and reconnected with facebook many t...
  • Taylor
  • Community Legend
  • 1154 Views
  • 1 replies
  • 0 likes
  • Account
    Facebook
  • 1154 Views
  • 1 replies
  • 0 likes

Facebook App Settings: Invalid permission specified

When clicking the Spotify App edit link on the Facebook App Settings page, I recieve the following error: Invalid permission specifiedThe app requested an invalid permission: whitelisted_offline_access Here is a screenshot of the issue: http://i.minu...

  • Visitor
  • When clicking the Spotify App edit link on the Facebook App Settings page, I recieve the following error:   Invalid permission specified The app requested an invalid permission: w...
  • Sam
  • Spotify
  • 2674 Views
  • 5 replies
  • 5 likes
  • Facebook
    Privacy
    settings
  • 2674 Views
  • 5 replies
  • 5 likes