Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80288 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653445 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
733768 Views
18 replies
29 likes
Two issues:1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps already (change password, sign out of all accounts from w...
Two issues: 1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps alre...
Regular
46612 Views
10 replies
1 likes
I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.
I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.
Roadie
732 Views
1 replies
0 likes
Suddenly Spotify started acting completely weird.I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms:When I signed in, I had a new playlist added with a random na...
Suddenly Spotify started acting completely weird. I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms: W...
Roadie
1204 Views
1 replies
2 likes
I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I have never heard of and is terrible) I have also h...
I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I...
Roadie
1204 Views
2 replies
0 likes
Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tried the following with no success:- Changed my pass...
Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tr...
Not applicable
691 Views
2 replies
0 likes
My Spotify songs and lists all got deleted....... (even after changing my Facebook password) I am really disappointed that my spotify got hacked (or used by someone else)....I am also really mad that since I connect my Spotify account with my Faceboo...
My Spotify songs and lists all got deleted....... (even after changing my Facebook password) I am really disappointed that my spotify got hacked (or used by someone else).... I am also real...
Not applicable
437 Views
1 replies
0 likes
Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist.this is artist on your list Icha This is the original, and only have 1 album at 2004This is link from CD Baby for original releasehttps://store.cdbaby.com/cd/ichahttps:...
Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist. this is artist on your list Icha This is the original, and only have 1 album at 2004 This is link fr...
Community Legend
671 Views
1 replies
0 likes
It seems that with so many playlists on spotify I dont think they're indexed unless they have a big following? Either way I'm trying to add some playlists I've created to my Artist page. Just to show engagement as well as some of my personal influenc...
It seems that with so many playlists on spotify I dont think they're indexed unless they have a big following? Either way I'm trying to add some playlists I've created to my Artist page. Just to show...
Newbie
735 Views
1 replies
0 likes
I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was fine until a strange playlist appeared on my list,...
I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was...
Roadie
1393 Views
1 replies
0 likes
How do I get anyone from Spotify to talk to me???? I am trying to upgrade to premium. You would think that Spotify would like my money. But my App keeps saying "Oops". Whilst that's cute, it becomes rather frustrating after the sixth occasion. My ema...
How do I get anyone from Spotify to talk to me???? I am trying to upgrade to premium. You would think that Spotify would like my money. But my App keeps saying "Oops". Whilst that's cute, it becomes ...
Spotify Star
1963 Views
7 replies
0 likes
Someone was using my account so i changed my password. However, the problem remained after that i changed my password. Spotify then decided to shut down my account even for me, instead of looking at where the account was used, which i asked for. Now ...
Someone was using my account so i changed my password. However, the problem remained after that i changed my password. Spotify then decided to shut down my account even for me, instead of looking at ...
Roadie
618 Views
1 replies
0 likes
Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED this fixed ASAP!!!!!!!
Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED ...
Not applicable
1416 Views
3 replies
1 likes
I have a free account but really want to get spotify premium. Everything I try it doesn't let me. I have a card issued from the UK but my account doesn't let me change my country to Uk. I also tried paying through pay pal but that didn't work either....
I have a free account but really want to get spotify premium. Everything I try it doesn't let me. I have a card issued from the UK but my account doesn't let me change my country to Uk. I also tried ...
Spotify Star
536 Views
1 replies
0 likes
Hi, y have 3 weeks now trying to save new music to "my music" but it just doesn't work... From Android, PC or Mac with wi-fi, 4g or anything, the music just doesn't get save in my account... can you help me somehow
Hi, y have 3 weeks now trying to save new music to "my music" but it just doesn't work... From Android, PC or Mac with wi-fi, 4g or anything, the music just doesn't get save in my account... c...
Community Legend
761 Views
2 replies
0 likes
Hi, I have not been able to login to Spotify for a few months now. I have never logged in to Spotify outside the country and the longest and only time I have gone abroad was a week (last March). I tried troubleshooting using different browsers, diffe...
Hi, I have not been able to login to Spotify for a few months now. I have never logged in to Spotify outside the country and the longest and only time I have gone abroad was a week (last Mar...
Spotify
4044 Views
17 replies
0 likes
Dear Spotify,I recently got Spotify premium and the charge is pending in my debit card, but there is also a charge for $5.29 in addition to the $10.59 for premium. Any idea what this is for???Thank you!!
Dear Spotify, I recently got Spotify premium and the charge is pending in my debit card, but there is also a charge for $5.29 in addition to the $10.59 for premium. Any idea what this is for??? Tha...
Roadie
1852 Views
1 replies
0 likes
So I bought premium about 3-4 weeks ago and I know spotify is supposed to last me 3 months but it just got cut off today. I received an email saying that they "couldn't accept my payment" and told me I have to pay again.. Can someone please help me o...
So I bought premium about 3-4 weeks ago and I know spotify is supposed to last me 3 months but it just got cut off today. I received an email saying that they "couldn't accept my payment" and told me...
Community Legend
1260 Views
3 replies
0 likes
I filled out my credit card information then hit continue to fill out the personal information and it wouldn't accept my University, so i just gave up and decided I wouldn't get premium. I still got charged even though I never completely filled out t...
I filled out my credit card information then hit continue to fill out the personal information and it wouldn't accept my University, so i just gave up and decided I wouldn't get premium. I still got ...
Casual Listener
607 Views
2 replies
0 likes
I am unable to change country. Bovk is gray and I am unable to click on it. I am unable to change payment info because there is no button to click to update on this page. Unable to see current payment info. I want to change my country to USA. Please ...
I am unable to change country. Bovk is gray and I am unable to click on it. I am unable to change payment info because there is no button to click to update on this page. Unable to see current paymen...
Spotify Star
531 Views
2 replies
0 likes
Hi,I just came back to France after spending several months in Canada, so I need to change the country in my profile.However, the normal way to change it doesn't work for me (see screenshot). I tried contacting support, but they just sent me the link...
Hi, I just came back to France after spending several months in Canada, so I need to change the country in my profile. However, the normal way to change it doesn't work for me (see screenshot)...
Community Legend
997 Views
5 replies
0 likes
