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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

77151 Views

28 replies

0 likes

  • 77151 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95519 Views

9 replies

2 likes

Account
Login
  • 95519 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Unknown Device Connected to my Account

Two issues:1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps already (change password, sign out of all accounts from w...

Regular

Two issues: 1) I have a device connected to my account that I am unfamiliar with. It has the speaker symbol, so it is not a phone or a computer, I guess. I have gone through the suggested steps alre...

wsly_odom

Regular

47451 Views

10 replies

1 likes

Android
Desktop
Mac
Mobile
Windows
  • 47451 Views
  • 10 replies
  • 1 likes

Superuser Contribution Spotify is being used somewhere else

I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.

Newbie

I use spotify on my laptop and phone but they are in sync and my music starts and stops playing because apparently my acount is being used somnewhere else.

MonicaM_Bogota

Roadie

777 Views

1 replies

0 likes

iOS
Mac
Mobile
  • 777 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify random behaviours in all my devices

Suddenly Spotify started acting completely weird.I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms:When I signed in, I had a new playlist added with a random na...

Newbie

Suddenly Spotify started acting completely weird. I tested the Desktop Mac application, Web player in Chrome, and the iOS application, seeing exactly the same random things in all platforms: W...

Alfredo

Roadie

1261 Views

1 replies

2 likes

Desktop
iOS
Mac
Mobile
Web Player
  • 1261 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify not playing complete tracks and adding unwanted music to library

I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I have never heard of and is terrible) I have also h...

Casual Listener

I have been having the same problem with Spotify on both my MacBook an iPhone - when listening to music tracks will randomly stol and it will start playing music by someone called Mahmood Khan (who I...

Alfredo

Roadie

1240 Views

2 replies

0 likes

iOS
Mac
  • 1240 Views
  • 2 replies
  • 0 likes

Superuser Contribution Keeps Pausing and says my account is being used somewhere else

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tried the following with no success:- Changed my pass...

Visitor

Recently, my player has been stopping and I get a message that says "Spotify has been paused because your account is being used somewhere else" I've read through some of the posts on here and have tr...

user-removed

Not applicable

735 Views

2 replies

0 likes

Desktop
iOS
Mac
  • 735 Views
  • 2 replies
  • 0 likes

Customization of playlists (cover and description box)

My Spotify songs and lists all got deleted....... (even after changing my Facebook password) I am really disappointed that my spotify got hacked (or used by someone else)....I am also really mad that since I connect my Spotify account with my Faceboo...

Visitor

My Spotify songs and lists all got deleted....... (even after changing my Facebook password)   I am really disappointed that my spotify got hacked (or used by someone else).... I am also real...

user-removed

Not applicable

467 Views

1 replies

0 likes

Mac
  • 467 Views
  • 1 replies
  • 0 likes

Wrong artist playlist

Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist.this is artist on your list Icha This is the original, and only have 1 album at 2004This is link from CD Baby for original releasehttps://store.cdbaby.com/cd/ichahttps:...

Newbie

Wrong artist for Icha for album "Not Think Hard But Deeply", its different artist. this is artist on your list Icha   This is the original, and only have 1 album at 2004 This is link fr...

Tom

Community Legend

712 Views

1 replies

0 likes

Android
Desktop
iOS
Linux
Mac
Mobile
Web Player
Windows
Windows Phone
  • 712 Views
  • 1 replies
  • 0 likes

Getting my own playlist on my artist page

It seems that with so many playlists on spotify I dont think they're indexed unless they have a big following? Either way I'm trying to add some playlists I've created to my Artist page. Just to show engagement as well as some of my personal influenc...

Newbie

It seems that with so many playlists on spotify I dont think they're indexed unless they have a big following? Either way I'm trying to add some playlists I've created to my Artist page. Just to show...

Eljaayy

Newbie

768 Views

1 replies

0 likes

iOS
Mac
  • 768 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account possibly hacked. Any way to track the devices connected?

I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was fine until a strange playlist appeared on my list,...

Casual Listener

I've been using Spotify for quite a long time now. I have a family plan premium membership. the issue is that none of the accounts related to my plan are using my account without my knowledge. It was...

MonicaM_Bogota

Roadie

1450 Views

1 replies

0 likes

Android
Desktop
iOS
Linux
Mac
Mobile
Web Player
Windows
Windows Phone
  • 1450 Views
  • 1 replies
  • 0 likes

Solved!! will somebody talk to me .... please

How do I get anyone from Spotify to talk to me???? I am trying to upgrade to premium. You would think that Spotify would like my money. But my App keeps saying "Oops". Whilst that's cute, it becomes rather frustrating after the sixth occasion. My ema...

Casual Listener

How do I get anyone from Spotify to talk to me???? I am trying to upgrade to premium. You would think that Spotify would like my money. But my App keeps saying "Oops". Whilst that's cute, it becomes ...

Maxim

Spotify Star

2058 Views

7 replies

0 likes

Mac
  • 2058 Views
  • 7 replies
  • 0 likes

Superuser Contribution Someone else using my account

Someone was using my account so i changed my password. However, the problem remained after that i changed my password. Spotify then decided to shut down my account even for me, instead of looking at where the account was used, which i asked for. Now ...

Newbie

Someone was using my account so i changed my password. However, the problem remained after that i changed my password. Spotify then decided to shut down my account even for me, instead of looking at ...

MonicaM_Bogota

Roadie

649 Views

1 replies

0 likes

Mac
  • 649 Views
  • 1 replies
  • 0 likes

Account Payment Charge Issue!

Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED this fixed ASAP!!!!!!!

Newbie

Spotify has been charging me twice a month for the last god knows how long... I need a freaking phone number to call to get someone to stop charging me twice!!!!! it happens every 5th and 29th. NEED ...

user-removed

Not applicable

1506 Views

3 replies

1 likes

Linux
Mac
Web Player
Windows
  • 1506 Views
  • 3 replies
  • 1 likes

I can't seem to upgrade to premium

I have a free account but really want to get spotify premium. Everything I try it doesn't let me. I have a card issued from the UK but my account doesn't let me change my country to Uk. I also tried paying through pay pal but that didn't work either....

Newbie

I have a free account but really want to get spotify premium. Everything I try it doesn't let me. I have a card issued from the UK but my account doesn't let me change my country to Uk. I also tried ...

MattSuda

Spotify Star

568 Views

1 replies

0 likes

Mac
  • 568 Views
  • 1 replies
  • 0 likes

Solved!! i can't save any more music

Hi, y have 3 weeks now trying to save new music to "my music" but it just doesn't work... From Android, PC or Mac with wi-fi, 4g or anything, the music just doesn't get save in my account... can you help me somehow

Casual Listener

Hi, y have 3 weeks now trying to save new music to "my music" but it just doesn't work... From Android, PC or Mac with wi-fi, 4g or anything, the music just doesn't get save in my account... c...

jean3601

Community Legend

804 Views

2 replies

0 likes

Android
Mac
Windows
  • 804 Views
  • 2 replies
  • 0 likes

Your country does not match the one set on your profile.

Hi, I have not been able to login to Spotify for a few months now. I have never logged in to Spotify outside the country and the longest and only time I have gone abroad was a week (last March). I tried troubleshooting using different browsers, diffe...

Regular

Hi,   I have not been able to login to Spotify for a few months now. I have never logged in to Spotify outside the country and the longest and only time I have gone abroad was a week (last Mar...

Pricilla

Spotify

4620 Views

17 replies

0 likes

Desktop
iOS
Mac
Windows
  • 4620 Views
  • 17 replies
  • 0 likes

Extra Fee Charged

Dear Spotify,I recently got Spotify premium and the charge is pending in my debit card, but there is also a charge for $5.29 in addition to the $10.59 for premium. Any idea what this is for???Thank you!!

Casual Listener

Dear Spotify, I recently got Spotify premium and the charge is pending in my debit card, but there is also a charge for $5.29 in addition to the $10.59 for premium. Any idea what this is for??? Tha...

Ox1

Roadie

1888 Views

1 replies

0 likes

Mac
  • 1888 Views
  • 1 replies
  • 0 likes

Solved!! Premium Cut Short

So I bought premium about 3-4 weeks ago and I know spotify is supposed to last me 3 months but it just got cut off today. I received an email saying that they "couldn't accept my payment" and told me I have to pay again.. Can someone please help me o...

Casual Listener

So I bought premium about 3-4 weeks ago and I know spotify is supposed to last me 3 months but it just got cut off today. I received an email saying that they "couldn't accept my payment" and told me...

kbrooksc

Community Legend

1297 Views

3 replies

0 likes

Mac
Web Player
  • 1297 Views
  • 3 replies
  • 0 likes

Student Discount

I filled out my credit card information then hit continue to fill out the personal information and it wouldn't accept my University, so i just gave up and decided I wouldn't get premium. I still got charged even though I never completely filled out t...

Casual Listener

I filled out my credit card information then hit continue to fill out the personal information and it wouldn't accept my University, so i just gave up and decided I wouldn't get premium. I still got ...

cailah703

Casual Listener

651 Views

2 replies

0 likes

Mac
  • 651 Views
  • 2 replies
  • 0 likes

Country

I am unable to change country. Bovk is gray and I am unable to click on it. I am unable to change payment info because there is no button to click to update on this page. Unable to see current payment info. I want to change my country to USA. Please ...

Casual Listener

I am unable to change country. Bovk is gray and I am unable to click on it. I am unable to change payment info because there is no button to click to update on this page. Unable to see current paymen...

MattSuda

Spotify Star

571 Views

2 replies

0 likes

Mac
  • 571 Views
  • 2 replies
  • 0 likes

Solved!! Unable to change country in my profile

Hi,I just came back to France after spending several months in Canada, so I need to change the country in my profile.However, the normal way to change it doesn't work for me (see screenshot). I tried contacting support, but they just sent me the link...

Casual Listener

Hi, I just came back to France after spending several months in Canada, so I need to change the country in my profile. However, the normal way to change it doesn't work for me (see screenshot)...

kbrooksc

Community Legend

1058 Views

5 replies

0 likes

Mac
  • 1058 Views
  • 5 replies
  • 0 likes