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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4606 Views
  • 1 replies
  • 9 likes
  • Security
  • 4606 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 465225 Views
  • 976 replies
  • 111 likes
  • Account
  • 465225 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205667 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205667 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113263 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113263 Views
  • 72 replies
  • 12 likes

Spotify artist: Cannot playback posted tracks

I’ve tried everything in the past threads and google searches to get tracks that I posted on Spotify through distrokid to play. I can’t even click the cover art to pick a song in a new window. So far:- I have emailed distrokid: response was to try re...

  • Regular
  • I’ve tried everything in the past threads and google searches to get tracks that I posted on Spotify through distrokid to play.  I can’t even click the cover art to pick a song in a new window. ...
  • Billy-J
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Help
    support
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited to premuim

I am outraged!! I just bought a $10 spotify grift card. It told me I could only redeem it at spotify/redeem, and so I did. But I only had the option to select unlimited but I wanted premuim. Note I was on my phone. It told me I could switch to premui...

  • Casual Listener
  • I am outraged!! I just bought a $10 spotify grift card. It told me I could only redeem it at spotify/redeem, and so I did. But I only had the option to select unlimited but I wanted premuim. Note I w...
  • Peter__
  • Community Legend
  • 2647 Views
  • 9 replies
  • 0 likes
  • Help
    Premium
    support
    Unlimited
  • 2647 Views
  • 9 replies
  • 0 likes