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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420982 Views
  • 965 replies
  • 108 likes
  • Account
  • 420982 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186319 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186319 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103413 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103413 Views
  • 69 replies
  • 10 likes

Superuser Contribution [Developer] STOP LOCKING ME OUT AFTER ONE PASSWORD ATTEMPT!

Making me reset to a new password every week is annoying enough to make me stop using this service. Fix your password tries, I shouldn't have to change it every week!

  • Visitor
  • Making me reset to a new password every week is annoying enough to make me stop using this service.  Fix your password tries, I shouldn't have to change it every week!
  • Novy
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • Developer
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! [Mobile][Developer] unable to login and update profile

Hi,Unfortunately I am unable to log into my profile on the app, as it is saying I am abroad when I am not, I've tried to edit my profile as recommended but it still wont let me in. It's not premium but I have not had this problem before.What do I do?...

  • Casual Listener
  • Hi, Unfortunately I am unable to log into my profile on the app, as it is saying I am abroad when I am not, I've tried to edit my profile as recommended but it still wont let me in. It's not premium...
  • Billy-J
  • Spotify Star
  • 566 Views
  • 3 replies
  • 0 likes
  • Developer
    Mobile
  • 566 Views
  • 3 replies
  • 0 likes

[All Platforms][Developer] [Ads]Ads by Region or Preference

I am getting Ads in other languages which I do not know or use.It's losing the purpose of advertisement.Can you add a level of filtering based on the song language we hear. For example, I hear songs mostly in English, Tamil and Spanish but I hear ads...

  • Visitor
  • I am getting Ads in other languages which I do not know or use. It's losing the purpose of advertisement. Can you add a level of filtering based on the song language we hear.  For example, I ...
  • Jose_M
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Developer
  • 422 Views
  • 1 replies
  • 0 likes

Spotify issues

I'm trying to get attention. I already contacted support. They were useless. They didn't even read the email I sent. Someone got access to my account months ago. I still see their **bleep** music come up I recent releases or whatever it's called. I w...

  • Regular
  • I'm trying to get attention. I already contacted support. They were useless. They didn't even read the email I sent. Someone got access to my account months ago. I still see their **bleep** music com...
  • Jamsmav
  • Regular
  • 1139 Views
  • 5 replies
  • 0 likes
  • All Platforms
    Developer
  • 1139 Views
  • 5 replies
  • 0 likes