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Topics with Label: Help

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6514 Views
  • 1 replies
  • 9 likes
  • Security
  • 6514 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473037 Views
  • 978 replies
  • 111 likes
  • Account
  • 473037 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207738 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207738 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118931 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118931 Views
  • 72 replies
  • 12 likes

Superuser Contribution My premium features and music are all gone!!!!

Hello. I've had premium on this account for well over a year. I recently got an mp3(innioasis G1) with spotify app so i can listen to music on that device too. I signed in with the same exact account information as my account that has premium but it ...

  • Newbie
  • ...NYWHERE!! I'm very frustrated and upset. And what's worse is that spotify has no customer support team in place to help deal with issues in a swift manner! And why is that?? For as paid as spotify is, w...
  • Eni
  • Moderator
  • 2075 Views
  • 1 replies
  • 0 likes
  • Help
    Premium
  • 2075 Views
  • 1 replies
  • 0 likes

Profile link not working.

When I post my spotify profile link on the community it leads to a blank page that says blocked. Only had the acct 3 days. Posted on content also with no answer. Thank you. My Spotify Profile is : Honey Dew.

  • Visitor
  • When I post my spotify profile link on the community it leads to a blank page that says blocked. Only had the acct 3 days. Posted on content also with no answer. Thank you. My Spotify Profile is : Ho...
  • musicorumgenius
  • Composer
  • 1231 Views
  • 8 replies
  • 1 likes
  • Help
    Other
  • 1231 Views
  • 8 replies
  • 1 likes

Spotify artist: Cannot playback posted tracks

I’ve tried everything in the past threads and google searches to get tracks that I posted on Spotify through distrokid to play. I can’t even click the cover art to pick a song in a new window. So far:- I have emailed distrokid: response was to try re...

  • Regular
  • ...bsp;The worst part is, I’ve asked several others to check and it plays fine on their devices.  All of their devices.  Please help with any ideas.  I can’t think of any other way. &n...
  • Billy-J
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • Help
    support
  • 487 Views
  • 1 replies
  • 0 likes

i cant change my username i see so many people with real usernames but HOW

I have this dumb username like xo1829dnsdjkdsj something but all my friends can put their names or what they want so idk PLZ HELP

  • Regular
  • I have this dumb username like xo1829dnsdjkdsj something but all my friends can put their names or what they want so idk PLZ HELP
  • yasemingunel
  • Gig Goer
  • 866 Views
  • 3 replies
  • 0 likes
  • Help
  • 866 Views
  • 3 replies
  • 0 likes

cant change email account

facebook. however, it hasn't actually changed. my old email is inactive because it was a college account and now i cant get into it so i need to change it. old email associated with current account: email i need to change to:

  • Casual Listener
  • facebook. however, it hasn't actually changed. my old email is inactive because it was a college account and now i cant get into it so i need to change it.   old email associated with curren...
  • osornios
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • Help
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution There are Songs that i didn't add on my library

My problem is there are some songs added to my library, which is i didn't add or didn't even listen.I am the only user - also i changed my passport just in case- of my spotify account. Everytime in a few day, 20-30 songs added from various artists.I ...

  • Newbie
  • My problem is there are some songs added to my library, which is i didn't add or didn't even listen.I am the only user - also i changed my passport just in case- of my spotify account. Everytime in a...
  • Melody
  • Spotify
  • 5622 Views
  • 1 replies
  • 3 likes
  • Help
  • 5622 Views
  • 1 replies
  • 3 likes

account hacked

hello, someone I don’t know has logged into my account and even when I get them logged out, they log in again. They interrupt almost every song and I’m worried I’m going to lose all my music and my subscription. Is there any other way I can get them ...

  • Newbie
  • hello, someone I don’t know has logged into my account and even when I get them logged out, they log in again. They interrupt almost every song and I’m worried I’m going to lose all my music and my s...
  • IguanaSetup
  • Community Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • Help
  • 651 Views
  • 1 replies
  • 0 likes

Premium Acct user, not linked to FB, want to link to fb

Hi! I created my account when I didn't have an active Facebook account. Now, my Facebook account has been activated. I want my link my Spotify account to my Facebook account, but everything I try doesn't work. The troubleshooting stuff I've seen has ...

  • Casual Listener
  • ...verything I try doesn't work.   The troubleshooting stuff I've seen has people disconnecting their accounts from Facebook, but I want to go the other way. Please send help!
  • biafontess
  • Regular
  • 1704 Views
  • 3 replies
  • 1 likes
  • Account
    Connect
    Facebook
    Help
    Social
  • 1704 Views
  • 3 replies
  • 1 likes

Solved!! Removing facebook?

I originally made the account back when facebook was really the only way to use spotify. I was wondering if I could remove facebook entirely without having to start a new account and all the like. I honestly hate the program and the people that fund ...

  • Casual Listener
  • I originally made the account back when facebook was really the only way to use spotify. I was wondering if I could remove facebook entirely without having to start a new account and all the like. I ...
  • benmackie
  • Regular
  • 1134 Views
  • 3 replies
  • 0 likes
  • Help
  • 1134 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

Hola, buen diaTengo una duda acerca del plan familiar de spotify ¿Puedo pagar con tarjeta de debito?Solo me da la opcion de pagar con tarjeta de credito y no se si aplica. Gracias por el apoyo.

  • Newbie
  • Hola, buen dia Tengo una duda acerca del plan familiar de spotify ¿Puedo pagar con tarjeta de debito? Solo me da la opcion de pagar con tarjeta de credito y no se si aplica.   Gracias por el...
  • Alejandar
  • Spotify
  • 507 Views
  • 1 replies
  • 0 likes
  • Help
    Payment
  • 507 Views
  • 1 replies
  • 0 likes

Helppp

I have Spotify Premium. Yesterday my mom got an email saying that she paid for the monthly charge or whatever. But my phone is telling me that I don't have Spotify Premium. But it's telling my sister who's on the same family plan that she does. I rea...

  • Visitor
  • ...o. I've deleted the app like twice reset it logged out of all my accounts everywhere like on all the computers. Still nothing is working please help. Also if I'm paying shouldnt we get a help line o...
  • MattSuda
  • Spotify Star
  • 522 Views
  • 1 replies
  • 0 likes
  • Help
  • 522 Views
  • 1 replies
  • 0 likes

HELP AJBAANVAJAV

PLEASE TELL ME *CRY*im a new user from indonesia. ive paid my spotify premium via web because its a lot cheaper than via app. i paid in on some market that recommended by spotify itself. the problem is, when i want to redeem my code, it said that my ...

  • Newbie
  • ...roblem is, when i want to redeem my code, it said that my code IS NOT VALID. can someone help me? thanks a lot ssry for that grammar tho
  • meahtenoha
  • Spotify
  • 487 Views
  • 2 replies
  • 0 likes
  • Help
  • 487 Views
  • 2 replies
  • 0 likes

Spotify

Can someone help me I got Spotify premium and paying 12.99 I wanna change to 9.99 but I can't cause I got premium through iTunes does anyone know how I can change to 9.99

  • Visitor
  • Can someone help me I got Spotify premium and paying 12.99 I wanna change to 9.99 but I can't cause I got premium through iTunes does anyone know how I can change to 9.99
  • MattSuda
  • Spotify Star
  • 772 Views
  • 2 replies
  • 0 likes
  • Help
  • 772 Views
  • 2 replies
  • 0 likes

Discover Weekly Playlist

Hello! im having some "issues" with discover weekly. for some reason im getting alot of music from finland.. i dont speak a single word of finnish... is there anyway to reset discover weekly preferences? its like 30-40% of the list is music i cant un...

  • Casual Listener
  • Hello!   im having some "issues" with discover weekly.   for some reason im getting alot of music from finland.. i dont speak a single word of finnish...   is there anyway to res...
  • jean3601
  • Community Legend
  • 1326 Views
  • 7 replies
  • 0 likes
  • Discover Weekly
    Help
  • 1326 Views
  • 7 replies
  • 0 likes

Solved!! help i got hack!!!!!

helllo!!! i just want to change my password account and i cant... later i see my playlist some brazilian music..... and i was like wtf!!!! please someone help me!!!! i need to contact some admin to help me to get back my account i dont want to close ...

  • Regular
  • helllo!!! i just want to change my password account  and i cant... later i see my playlist some brazilian music..... and i was like wtf!!!! please someone help me!!!! i need to contact some a...
  • GOZY88
  • Regular
  • 1897 Views
  • 8 replies
  • 0 likes
  • Help
    music
    Spotify
  • 1897 Views
  • 8 replies
  • 0 likes

30 Day Free Trail Help

My 48 hour trial on my mobile device is over but I still want the 30 day trial. I'm trying to enter in my credit card info into the thing but it doesn't seem to working. Is it because my trail ended or is it something else?

  • Newbie
  • My 48 hour trial on my mobile device is over but I still want the 30 day trial. I'm trying to enter in my credit card info into the thing but it doesn't seem to working. Is it because my trail ended ...
  • Peter__
  • Community Legend
  • 1307 Views
  • 3 replies
  • 0 likes
  • Help
  • 1307 Views
  • 3 replies
  • 0 likes

Solved!! Can't log into the right account

I've had a Spotify account for over a year now and love to use it. My mom liked the idea of Spotify Premium so made her own account and used the free trial. Since I wanted to use Spotify on my phone I logged into her account on my phone. MY account w...

  • Newbie
  • I've had a Spotify account for over a year now and love to use it. My mom liked the idea of Spotify Premium so made her own account and used the free trial. Since I wanted to use Spotify on my phone ...
  • Peter__
  • Community Legend
  • 1172 Views
  • 3 replies
  • 0 likes
  • Account
    disappear
    Facebook
    Help
  • 1172 Views
  • 3 replies
  • 0 likes

Solved!! Unlimited to premuim

I am outraged!! I just bought a $10 spotify grift card. It told me I could only redeem it at spotify/redeem, and so I did. But I only had the option to select unlimited but I wanted premuim. Note I was on my phone. It told me I could switch to premui...

  • Casual Listener
  • I am outraged!! I just bought a $10 spotify grift card. It told me I could only redeem it at spotify/redeem, and so I did. But I only had the option to select unlimited but I wanted premuim. Note I w...
  • Peter__
  • Community Legend
  • 2658 Views
  • 9 replies
  • 0 likes
  • Help
    Premium
    support
    Unlimited
  • 2658 Views
  • 9 replies
  • 0 likes

phone was stolen. someone is using my account...

So my mobile was stolen and now they are using my spotify account.... is there a way to sign me out off ALL devices?

  • Casual Listener
  • So my mobile was stolen and now they are using my spotify account.... is there a way to sign me out off ALL devices?
  • krikelin
  • Community Legend
  • 705 Views
  • 1 replies
  • 0 likes
  • Help
  • 705 Views
  • 1 replies
  • 0 likes

my account

I cancelled my premium minutes after ordering it. I dont want to get charged. The service is bad the web site is horrible there is no immediate help.

  • Casual Listener
  • I cancelled my premium minutes after ordering it. I dont want to get charged. The service is bad the web site is horrible there is no immediate help.
  • oldprincess
  • Music Fan
  • 553 Views
  • 2 replies
  • 0 likes
  • Help
  • 553 Views
  • 2 replies
  • 0 likes