Spotify activity appearing on someone else’s device

[nicolebagels]

Plan

Free/Premium

Country

Device

iPhone 14

Operating System

iOS 16

My Question or Issue

Whenever I click on an artist or playlist it shows up on his account. have no idea why this is happening as we do not share an account and we are not on a family plan. The only thing I can think of is that we are on the same WiFi network. wth is going on?

[Xenia]

Hi there @nicolebagels,

Thanks for reaching out and welcome to the Community! 

This sounds like some weird behavior indeed. Can you elaborate a bit more on what's happening exactly? 

When you play something from your device (any device or just your phone or a speaker?), the same plays on someone else's device too, interrupting whatever they were playing? If so, then both of you must be logged into the same account. It's worth double checking that you're both logged into the correct accounts and logging out and then back in to be sure. 

I'd also recommend making sure you're not in a group session together.

If the issue persists despite that, some screenshots or a video of the behavior would be very helpful to investigate further  🙂

We'll be looking out for your reply.

[nicolebagels]

Yes, when using my phone it will interrupt on my brothers phone. There’s no way we could be logged in to the same account as we don’t use each other’s devices or know each other’s passwords. I can get in touch with him a bit later if you need pics

[Dian · Accepted solution]

Hey @nicolebagels,

Thanks for the reply.

It's important to make sure both of you are logged in on your own accounts. Could you confirm that's the case by asking your brother to log out and log back in again but also making sure he's using his email address? Do the same on your end.

Let us know how that went,

Cheers!

[nicolebagels]

Ok, looks like the issue has been resolved. Thanks so much!

[OscarDC]

Hey @nicolebagels,

Thank you for keeping in contact.

We're glad to know that everything is working well now. For us, it's always a pleasure to help.

If you need anything else, just remember that we're a post away 🙂

Cheers!

[ivylovesmusicduh]

Hello I’m dealing with this issue aswell! We both logged out logged back in, his account was Just created. I’ve never signed in on his phone cause his phone is brand new, even with Bluetooth off it keeps doing this what do I do

[ivylovesmusicduh]

I also have had my account ( not this one I’m using to text in) for years and never dealt with this

[Yordan]

Welcome to the Spotify Community, @ivylovesmusicduh! Let's investigate further.

Something else I'd recommend is you both use the Sign out everywhere option: you can do this from your account page, under Security and privacy.

⚠️ Note: This doesn’t include partner devices (ex. speakers, games consoles, and TVs), so for those go to your apps page and choose Remove Access.

Lastly, if you're both connected to the same network, it's worth checking if you're in a Jam together - you'll find more info on how to turn it off here.

Hope this helps! Let us know how it goes 👍

[ivylovesmusicduh]

Hello so this won’t work for me giving that he was never signed in on his phone to even accept a jam, my sister and I have both had Spotify for years and never dealt with disturbing each others music. I need to find a way to fix this otherwise I can’t listen to spotify

[Yordan]

Thanks for the reply, @ivylovesmusicduh!

Are you perhaps both connected to the same network and sharing an external device: smart speaker, TV, game console, etc.? If so, it's possible that your account is currently linked to it, so when the other person tries to use that device, it actually plays from your Spotify account instead of theirs.

You'll find the necessary steps to unlink your account / link another for your specific device in this article, check it out!

Keep us posted on this 🙂