account hacked? what to do?

[goffchile]

I have spotify on my iphone 15. I created the account through Apple. I have premium individual. 

Last week I opened the app and noticed that none of my saved shows/favorites were present--assumed I was logged out. Then I noticed that my phone app was logged into someone else's account. No one else has access to my phone. After a quick search, I determined that this person is a former coworker of a friend--I would never have any reason to interact with this person nor have I ever met them--didn't even really know they existed until my google search of their name. It can't be a coincidence but I can't for the life of me figure out how they were logged into my spotify on my phone. I logged them out and since then nothing has happened but it is more than a little weird. Any help here on what happened?

[Billy-J]

Hey @goffchile, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.