Missing Playlists

[shujien]

I havent login to spotify accounts few months, when i log in today noticed that my playlists i created earlier went missing, and there few unknown playlists in my accounts which not created by me. 

I have checked the playlist recovery, its showed no deleted playlists. 

i still can login to my account using my login email and passwords. 

how can i resolve this?

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @shujien, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.

[glenne6]

I also have the same issue, and it’s especially concerning when playlists that I know I created are suddenly missing while unfamiliar playlists appear on the account. Since the login credentials still work normally, I would also want to make sure the account hasn’t been accessed or modified by someone else.

[OscarDC]

Hey @glenne6,

Thank you for reaching out to the Community and sorry for the delayed response.

Jumpin in just to mention that the behavior you mentioned is indeed unusual. If you still have access to your account, we'd recommend performing the security process mentioned in this article.

If the issue persists or you cannot access your account anymore, since we can't check users' accounts from the Community, we'd recommend reaching out to our internal support so they can check your information and help you further.

Hope this helps. If anything else comes up, don't hesitate to ask.