Hey there @user-removed, 

Thanks for reaching out - we’re here to help!
 

We suggest you restart the device on which you experience this issue. This basic step is very simple, but often overlooked. Give it another try after the restart to check of you observe the same. 
 

If that doesn’t do the trick, just let us know and we’ll provide you with further help. 

Hope this helps. Let us know how it goes.