3 months summer offer not working HELP PLEASE

[emmacraig]

Hi so I just signed up for the 3 month summer offer for premium for .99 and it isn't working and still says my account is free. I used PayPal to purchase this. Please help!!!!!

[BreakZone]

Same problem here i try to order Spotify Premium for 3 months with a new email but everytime when i "bought" it i get back to the order screen and nothing happens. Additonally i didnt get an email .. hope i that i didnt buy it 3 times now because i tried it so often..

[osornios]

@emmacraig

Did you get an email receipt for your subscription purchase?

In it, it shows the Spotify username you paid for:

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it to login to your account. It's the one with the Premium features.

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your account a day or two later.

In any case, you should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.

[osornios]

@BreakZone

It's not possible to get one of the offers with a payment card that's already been used to purchase a subscription or another offer before.

If you didn't get any email receipt, sometimes the amount gets 'on hold' even if the charge doesn't go through. Normally the amount gets back to your account a day or two later.

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.