Account blocked?

[Jeremyy01]

Dear spotify guys,

I have a problem. It looks like my spotify account is blocked. When i try to login it says that my username or password is not correct. 

But, i login via facebook and i'm 100% sure it's correct. 

What i think the problem is is this; last saturday i wanted to go out so i took 2 payments back. I know, not smart but i received my collegefunds today so i wanted to pay it anyway. 

My question; is this the reason that i can't login? And how can i pay?

Best regards

Jeremy

[dsa_7]

Hey Jeremyy01, welcome to the Community. If it's flagging up that your details are incorrect on the Spotify end, it might just be a bug. If Facebook say your login details are incorrect, then they're incorrect. If you don't keep up to date on your payments, it would make sense if they just downgraded you back to Free. Can you try logging in at: https://www.spotify.com/uk/account/overview/ - and check your account status. If it prompts you to pay, it would be a good idea to do so. If it isn't, get in touch with Spotify Customer Support at: https://support.spotify.com/uk/contact-spotify-support/ - to try and see if you can get your account back up and running.

I'm sorry that you can't listen to your tunes in the meantime, but you are always welcome in the Community. Here you can chat about your favourite tunes in The Green Room, suggest ideas on the Ideas Board, or anything else on the off-topic forum. Everyone's really friendly, so explore and get stuck in. Good luck in getting this sorted, and please keep in touch and let the Community know if you run in to any problems or if everything's fine. Take care.

[Jeremyy01]

Yeah i already sended a email. I will wait the answer, Thanks anyway 😉

[1278778812]

I have the same issue now, have you ever managed to resolve it? For me, they logged me out while I was listening (I have a free acc) and now I can't get back in on any device. However, my sister's premium works.....

[MattSuda]

@1278778812

This issue has been fixed. Thank you for your patience while this was being fixed.

Enjoy the music!

https://twitter.com/SpotifyStatus/status/716173997550018560

[Learsidavid]

Hi, I'm so sorry to hear that. I have a similar problem. My account is blocked by Spotify because they said that my payment developer is not congruent but I have a familiar premium plan w my brother (whom the leader) i would like to know the mail account name you have sent to, so I could send a mail to wait for a response.