Been billed twice for a year now..

[eevers]

Dear Spotiy and the other guys in the community,

Since february last year I´ve been charged twice from spotify. One time like the third in the month en one time arounde the 20th day of the month. It´s like 1 782 SEK that they´ve been taking, and I´m woundering how I get it back as soon as possible. When I check my subcription only one of those payments is seen, but my bank account sais otherwise. Since it´s a small number I havn´t noticed it until now, 18 month later..

How is this possible?

[Joe]

Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.