Cancel Subscription

[all101]

My daughter used my credit card to set up account with her own login name and password.

How do I cancel her account?

[Carina]

Hello @all101 and welcome to the community!

I suggest you should get in touch with the Spotify staff using this contact form: https://www.spotify.com/us/about-us/contact/contact-spotify-support/

Please be as accurate as you can, adding your payment information and maybe even a copy of your ID. It's kind of a complicated situation if you want to remove the payment data from someone elses account.

If you receive an automated email that leads you back to the community, reply to it (even if it's from "no-reply") and someone will get back to you. But you don't have to do this if you'll receive a case number. Please keep in mind that it's weekend and it could take a little longer until you get an answer (usually it takes about 1-48 hours).

[Peter__]

It is much easier to ask your daughter to cancel it, it normally takes Spotify support an age to track down the payments from experience.