Charged twice for 2 months, no response from Support

[undefinedwin]

Hi there 🙂

I've been charged S$9.98 twice for 2 months under 2 different dates - the 6th and 14th of September and October.

I've sent in contact forms on 18th Oct and 31st Oct, but I have yet to receive any reply from Spotify.

The case numbers are #01934004 and #01979776 respectively.

Please assist.

Thanks 😄

[Rodrigo]

Hello! Welcome to the community!

Did you receive an automated email reply directing you to the help boards and/or the community? If that's the case, reply to that email (even if it says it's no-reply) with your message and the support team should contact you as soon as possible.