Cobro doble a mi tarjeta de Crédito

[31a7iym4z33fqymw4wly]

Buen día, por favor quisiera soporte para el problema que tengo con mi cuenta de Spotify. Es la 3er vez que me cobran doble en el mismo mes en mi tarjeta de crédito por el servicio premium Familiar. No tengo iniciada sesión con otra cuenta, nadie de mi familia está haciendo uso ni de mi cuenta ni de mi tarjeta.

El cobro se registra cada mes, el mismo día, a la misma hora. Con quien puedo solucionar esto?.... Si no hay manera de arreglarlo, cancelaré mi suscripción.

[Kiril]

Hey @31a7iym4z33fqymw4wly ,

Thanks for posting in the Community! We hope you don't mind us answering in English as this is the official language of the forum.

I get that you are being charged twice a month for Premium services, and if you are not aware of having a second Premium subscription in place, then this is something urgent to be taken care of. Unfortunately, we here at the Community are a public forum and can't provide you with the help needed concerning details from your personal account.

If you need some help with actions on your profile, it's best to contact our Support team who can give you a hand with this, privately. You can  also check this article here form our Support page, where this situations are discussed in more detail.

Hope it gets sorted out soon. If you need anything else, the Community is here for you.