Hello! The app doesn't recognize my account as premium and i cannot run it.

[#1]

I have a Mac Book Pro 2011 running Macos 10.8.5 due to the programs i use for work and last friday it was everything OK till the afternoon, when the app didn't recognize my profile as premium anymore and runs an error message 409: the app only works for premium users.

I'm a premium user, everything it's ok in other devices (celular, other computer) but only in my 10.8.5 macos doesn't work...

What I have to do?

thanks in advance!

[Jose_M]

Hello @ 

Thanks for reaching out. Can you try having a clean reinstall of the app to make sure it's updated? Just follow these steps. I'd also recommend checking out this Support article for more help with your issue.

Keep me posted!