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Hello my credit card has been charged 9.99 twice but I have no account

Hello my credit card has been charged 9.99 twice but I have no account

The past two months my credit card has been charged 9.99 but I do not have a plan?
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1 Reply

Hey there,

 

Thank you for reaching out here in the Community.

 

It's possible that you've accidentally signed up to Premium in the past. We'd recommend to take a look at this page to see what you can do to locate your account. Once you locate it and if it has Premium subscription and you don't want it anymore, you can cancel it with the steps here. 
 

On another note, it'd also be a good idea to check if your family or friends have used your payment info to pay for their Spotify subscription. If that's the case, they should cancel or change their payment method and reimburse you.

 

If you've checked all of these and none is the case for you, we think that it'd be best to get in touch with your bank and double check from where the payments are coming from. 

 

Hope this helps. 

LyubkaModerator
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