I bought a gift for this day but i still cant get my gift mail

[trypanasoma]

 I bought a gift for this day 27.11.2014 but i still cant get my gift mail 😞

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Have you already checked your junk folder (spam)? Are you sure you're looking into the right mail account?

Otherwise, you may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

[Carina]

Hey trypanasoma and welcome to the community!

If you haven't received the mail until the end of the day, I'd suggest reaching out to the official support team by using this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/. Please mention your receipt nr. or any other information you got about it.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.