JUST bought Spotify card, redeemed wrong subscription though?

[DontHateOnCait]

I had sent this to customer support but Yahoo took it upon themselves to delete the email account I was using. 

My mom just bought a $30 Spotify card for me because they do not want to give out credit card information. I was given choice(s?) for what I wanted the $30 to go to and my phone would not let me scroll to the other options, it just gave me the 6 months Premium option. I chose it with intentions on buying another $30 card later on to pay the other 3 months, because I'm aware $30 will not buy me 6 months. My problem is that my phone wouldn't play music, it keeps saying I need Premium so I checked online and it's telling me I bought an Unlimited subscription, and to upgrade to a Premium I need to give credit card information. How in the world can I get it to change to Premium. Please tell me there's a solution, I'm not trying to pull a pity card but it's my birthday present that I don't want wasted.

[user-removed]

So it seems you accidentally bought an unlimited subscription rather than a premium.

I would recommend to contact Spotify support right away, explain it to them and I am sure they can convert your account from the 6 months unlimited (which I guess you have now) to a 3 months Premium.

And you sure won't need a credit card for this. I use Spotify Cards all the time, no credit card associated with my account and I have Premium since a very long time.

Good luck and Happy Birthday 🙂

EDIT: Just realized you mentioned your email account was deleted. You should be able to change your email address when logging in to Spotify via website.

[Peter__]

@DontHateOnCait - Use this contact form instead, just make sure you use a working email address in the first box 😉 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter