Moved to a different country now can´t change the location on my premium account.

[AmberLT]

Plan

Premium

Country

Turkey

Device

Samsung Galaxy 9+, Lenovo Laptop

Operating System

Android , Windows 10

My Question or Issue

I has living and working in Germany but I have moved to Turkey. Now I´m trying to change my premium plan but it says my account and payment are different countries. When I try to change my location in my account it doesn´t allow me to even click or change anything. Is there anything that can be done?

Thanks

[Alex]

Hey @AmberLT,

Welcome to the Community!

If you permanently move to another country or region, you need to update your payment method to one that's issued there:

1. Log in to your account page. 
2. Under Your plan, click UPDATE next to your payment method. 
3. Enter a new payment method that was issued in your new country or region. 

The changes will take effect from your next billing date. 

Hope this helps. 

Don't hesitate to reach out again if you have questions 🙂