No response to question

[user-removed]

I have sent several mails to Spotify but still have no answer. I concerns the questions in this thread.

http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Lost-playlists-but-no-Spotify-accoun...

In short: the lost playlist/duplicate account problem.

[blake]

I'm sorry to hear you're still having issues. 

Did you get an automated email directing you to the community? If so, did you reply directly to that message when sending your followup?

[user-removed]

Yes, that is exactly what I did. I don't know what the usual time for the helpdesk to solve those questions is though.

[Peter__]

Strange, you should normally get a reply within 48 hours (it's worth double checking your spam/junk folders).

If you definitely don't have an email, could you let us know the 8-digit case number from the automated reply you will have replied too so we can ask someone to check it out?

[user-removed]

It's not in my spamfolder. But the code is 01423198.

 

[Peter__]

I'll get someone to check this out for you. 😉

[user-removed]

Thanks!

[Adam]

Hey @user-removed -- sorry for the lack of reply to that case so far, but we've got a few more emails than normal in the queue. You'll get a reply soon though, don't worry. Keep an eye on your inbox.