Premium Family - Address confirmation

[mgkarsten]

Plan Premium Family

Country Germany

Device Samsung Galaxy 9 , Windows PC

Operating System Android 9, Windows 10

My Question or Issue

Since a couple of weeks I try to add an account for my younger son. Every time I try, Spotify asks me to enter our address. So far, so good. 

After I entered and confirmed the address Spotify tells me "An error accured, try again later". 

At first I thought it would help to wait a couple of days and try again. But Every time I try to add my sons account the result is as described above...

Hope someone can help me - thanks in advance!

[Billy-J]

Hey @mgkarsten, thanks for reaching out to the Community!

I'm sorry to hear this.

Could you try sending another invite? When your son goes to accept it, make sure they do it on their account.

If that doesn't help, try the same thing with a different valid email address.

Let me know how this goes!