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Premium Family cancelled?!

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Premium Family cancelled?!

Hey,

in April I started Premium Family.

 

Now I am back in Germany on vacation for about 2 months, and suddenly my Premium is cancelled. The subscription page says, I'm using Free, but I never cancelled Premium Family myself.

Unfortunately, I'm not sure whether Spotify takes the money from my credit card or not, as I didn't cancel it, so I don't want to start a new Premium Abo before having some answers.

Had anyone of you the same problem? Or is there ANY possibility to contact Spotify DIRECTLY?!

Greez, Greg.

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Hey there @OgerGr!

 

You can definitely contact Spotify directly. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



If this solved your issue - Mark it as a solution!
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Marked as solution

Hey there @OgerGr!

 

You can definitely contact Spotify directly. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


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