Paid for premium, but my account didn't update

[teripao53]

I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?

[#2]

Es que hice el pago de una cuenta premium de las promociones que llegan al correo, pero no sé me actualizó el pago en la aplicación móvil y no he podido utilizarlo

[Billy-J]

Hey @teripao53, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!