Stranger on my account

[OsterHazeLeon]

Hello Spotify Team,

a stranger is Login to my Account and start playing music on it. The Name off the device is Web Player (Chrome). Please help me to keep him away and Safe my Spotify Account. Please reply me fast and ban him from my Account.

Best regardes,

Leon Tammerle

[Billy-J]

Hey @OsterHazeLeon, thanks for reaching out to the Community!

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take.
To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.