Unsub last month but was charge again this month!

[MaxChee]

I wanted to switch to Apple Music so i unsub from Spotify last week and now after my sub was up, you guys charge me again! 

What's pogoing on?!? I

I want my money back!

[Maxim]

Hey @MaxChee,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.

[MaxChee]

I did not receive any when I canceled it last month, and after being charge agn I had to cancel it for the second time yesterday. I only got a notification email saying I had cancel spotify. 

I would really like a refund on this, it's unfair that tI have to pay for an error in the system... 

[Maxim · Accepted solution]

If you think that you're eligible for a refund, please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.