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Wanted to Change Facebook Accounts; Now Everything Is Gone!

Wanted to Change Facebook Accounts; Now Everything Is Gone!

Hello,

 

I recently wanted to switch Facebook accounts and link my Spotify account to the new one. Then it told me that I needed to make an account just with Spotify itself, so I did that. However, when I went to log back onto my old FB account as it was since I knew there was a chance I might just have to start over and remake all my playlists I was able to log back onto my account but EVERYTHING is gone. There are no playlists and my subscription is set to Free when I have been a Premium user for a very long time. I'm apparently not even able to access my Premium subscription as it is?

 

If I could even reattach things as they were I could switch things over in time, but as it stands I have no access to anything whatsoever and I have no idea how to relink it. I went through and linked the FB account to the Spotify again (the same two accounts) and everything is still gone, disappeared into the void apparently.

 

Please help!

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