can I get a refund

[cs9327]

my account has been billed for 12 month + but the services haven't been used. 

all the records of the invoices are stored safely on the profile

[Ivan]

Hey there @cs9327, 

Thanks for searching for the answer you need here! 
 

We suggest you check out this help page explaining Spotify's refund policy. 

If you see multiple charges and they’re not pending or to check the payment is valid, you could have more than one Premium account. Follow these ways to find other accounts. 

If you find another Premium account, follow these steps to cancel.

Hope this helps. Let us know how it goes.