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Plan
Free
Country
Germany
Device
Smartphone, PC
Operating System
Android, Windows 10
My Question or Issue
The login via Facebook has not worked for a few days. An error message appears (in German): "Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder besuche unseren Hilfebereich"
Unfortunately, resetting the password does not work, allegedly the email is unknown.
Hey, @TheRealNutcracker
Welcome to Spotify Community and thanks for reaching out here!
First of all, I suggest that you take a look at this support article, and follow the steps mentioned on "Can't log in with Facebook?"
After giving it a try, let me know if it has worked properly.
Keep me posted
If you have further questions or if you need anything else, let me know! I'd love to help!
Regards,
Luan
Hey again! Thanks for keeping me in the loop...
Just to confirm, is there any device where your account is already connected? Also, is your Facebook account still active?
Hey again, @TheRealNutcracker
Sorry for the delay on answering you back. I was waiting for some information on backstage.
Well, often the email address on Facebook doesn't match the one on Spotify and it may happen if you've changed the address on Facebook, as this isn't reflected on Spotify. If it's your case, I ask you to try again to reset your password, but this time, using a possible older email you might have had on Facebook, when you made your Spotify account.
Please, let me know how it goes...
Thanks in advance,
Luan
Hey again, @TheRealNutcracker
Thanks for letting me know that. In this case, I suggest that you contact the Customer Support team to get help with it. You can choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.
The Customer Support team usually replies within 24-48 hours by email.
You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.
Stay awesome!
If you have further questions or if you need anything else, let me know! I'd love to help!
Regards,
Luan
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