The shuffle option s is not working

[#1]

When I tap the shuffle option a pop-up message saying that I have discovered a premium feature appears, but it doesn't work.
I have a premium plan and is up to date.

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

This is very odd behavior indeed. In this case, we'd suggest you log out and log in twice in a row onto your Spotify account on the affected device. This could sound a little bit odd, but this way the system will force a resync of your account in general.
 

If the above doesn't do the trick, would you mind sending us the make/model and OS of the affected device, along with the Spotify version you are running there?

Lastly, it'd be really helpful if you sent us a screenshot of the behavior described, so we can better visualize what it's happening on your side.

Keep us in the loop!