Duplicate Account problem

[thomashiwet]

Recently I posted my problem about having two spotifity accounts on the same facebook account. This weird new problem creates a new blanco account and makes it impossible to get on the other.

I was advised to contact customer services through your online contact form which I obviously filled out right away.

But it seems that spotify doesn't really value customer responsiveness as one of their guiding principles because I haven't heard a single thing from them ever since, while I was told that this was, and I quote "a common and easy problem to fix"

If you can't properly fix or even respond to a customer complaint or question, I wonder why you write down that you will respond to me within 48 hours.

[Peter__]

@thomashiwet - Just to confirm: did you reply to the automated email reply as instructed to do so by @Thedev in your previous topic here on the community? 

If you have done, can you post your case number (#) here and we can asked for that to be chased up for you? 

Peter

[thomashiwet]

Case numbers:

# 00954202 and

# 00943586

Explained it to your customer service in both Dutch and English.

[Peter__]

I've asked the Spotify team to chase up those cases for you. 

Peter

[Jack_H]

Hi Thomas,

Thanks for those, you should hear back shortly.

🙂

[thomashiwet]

@Peter @Thehidd

Still no response or whatsoever.

Thomas