Password reset

[geo-2560]

I get the email with the link, but when i enter and confirm a new password i get the message 'password could not be sent'.  How do I get round this, please?

Geo

[Josh]

Hello!

Have you tried requesting a new email with a reset link? Also, if you used the password before on the account, you should try a new one, sometimes that can fix the problem 🙂 Let me know if this helps. 

[geo-2560]

Hi Josh, well I have requested a reset email link four times and each time I try yo use it i get the same message, even though i am trying totally new passwords.  I only need to set a new password because I tried to upgrade the Spotify version I was using, but it froze and I was advised to delete and re-install.  I have done this but can't remember my password!!!!

Any help greatly appreciated.

Geo

[Josh]

Hello again!

Hmm.. that's odd. If its not working, you can contact Spotify here, if you get an automated response, reply directly to that email, you should get a response back within 24 hours 🙂 They should be able to reset your password and get you back to listening to music 🙂

[geo-2560]

Thanks mate, i will give it a go and let you know.

Geo