Can’t Join Family Plan For Next 12 Months?

[Arixx367]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Even though I was a family member before the family plan ended I was invited back but it doesn’t let me join it keeps telling me that I have to wait 12 months which sounds absurdly unreal. I thought that since I was a family member before I should be able to join back normally with no problem.

[Susan_GP]

Hi @Arixx367,

Thanks for posting in the Community and welcome.

The members of a Family and Duo plan can only switch Family plans once a year. However, you should be able to rejoin if it's the same plan you just left. We'd suggest making sure the plan manager is the same user, and they haven't changed accounts. Bear in mind that if the Family plan is the same, but the plan manager changed, you might not be able to join.

Lastly, if you're completely sure the plan and the plan manager are the same as last time, you can contact our Support team, and they'll check if there are any restrictions in your account. Let us know if you have any questions.