Can’t access family plan

[AnaRSousa]

Plan

Premium family 

Country

Portugal

Device

Several

Operating System

Android

My Question or Issue

Several accounts of the my family plan disappeared without notice. After inviting they again, an error message appeared saying they couldn’t join the plan because you couldn’t confirm they live with the manager of the account. How can I (the manager) can fix this?

[Maxim · Accepted solution]

Hey @AnaRSousa,

Thanks for coming to the Community.

Those members should've received an email asking them to verify their address. Since they didn't do it, they were removed from the plan.

If none of them received an email or if you believe it was a mistake, feel free to reach out to Support at https://www.spotify.com/about-us/contact/. 🙂