SPOTIFY APP NOT WORKING

[yunjinlover]

Everytime I try to open my spotify app, my phone will freeze and shuts down by itself. Now, I can't even listen to songs because when I try to uninstall it my phone would also freeze and shutdown. 

[Anyk17]

Hey!

Thanks for posting in the Spotify Community.

I'm sorry to hear that the app isn't working as expected. What I'd suggest in your situation is to perform a complete clean reinstall of the app to see if that would make a difference.

This will ensure there are no leftover files on your device from previous Spotify installations that may be interfering with the app functionality.

If that doesn't work, I'd highly recommend updating it to the latest version that you can get and check if you'll experience the same. Spotify always works on improving the user's experience and they advise that you keep both your OS and your Spotify up to date with the latest version so that you don't miss out on any fixes.

Let me know how it goes.