How to resolve "Device Limit Reached"?

[taliabrz87]

I recently had to restore my apple devices to factory settings, and am now attempting to download my playlists. However, I am unable to do so because I receive a message indicating: "Device limit reached - remove all downloads from another device to listen offline with this one." How can I do so remotely, since my devices have been restored for factory settings?

[Joan]

Hi there,

Thanks for reaching out. Check out this article and follow the steps under "Remove all downloads from your mobile device". This should reset the offline data not only on this device, but all other devices too and let you download again. If the issue persists however, reach out to our support team and ask them to reset the offline cache from their end.

Hope this helps.

[#3]

Ya que me aparece que he superado el límite de dispositivos

[Carloscdjz]

Me apareció el limite de descargas en offline y que tengo que borrar las descargas de otros dispositivos

[#5]

Quiero descargar un album de musicas pero no me permite, me sale que ya hay más dispositivos que han descargado musicas y no se puede