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Plan
Premium
Country
UK
Device
Iphone 11
Operating System
iOS 13.6
My Question or Issue
So I have about 20 songs on local files on my phone. About 2 weeks ago, I downloaded 2 new ones onto my phone and I noticely today that 1 of them has disappeared off my phone however, the 2nd one is still there. I have tried restarting my phone, logging out and back in as well as moving the local files on my computer to a new folder. They all still work on my computer and all but that one song work on my phone. When I start the song on my computer and try and switch the device to my phone, it says "if I own the song, I can sync it from my computer". Please help
Solved! Go to Solution.
Hey there @KieranCheung,
Thanks for reaching out to us.
We'd like to add one step to what you've tried so far. Can you click here and follow the steps for a clean reinstall?
Then you can try and re-sync your music.
Let us know how it goes. If you have questions, you know where to find us 🙂
Hey there @KieranCheung,
Thanks for reaching out to us.
We'd like to add one step to what you've tried so far. Can you click here and follow the steps for a clean reinstall?
Then you can try and re-sync your music.
Let us know how it goes. If you have questions, you know where to find us 🙂
Hi,
I did that just now and now i've lost all my local files from my phone and i have to indivdually download them all again as well as them still not downloading onto my phone when I press the like button.
To clarify, none of the local files show up on my phone and when i try to download - none of them will download.
edit: turned off phone and on again and it worked
Hey there @KieranCheung,
Thanks for getting back in touch with us 🙂
We are happy to hear that it worked out and you can enjoy your favorite jams again.
If you have questions, don't hesitate to reach out to us.
Stay safe!
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