I am yet to receive a reply for the above support issue. I bought 100 credits on 26th June whilst using a premium subscription through virgin media. My subscription ended and I then subscribed to Spotify unlimited but then spotted that some of my credits had disappeared. I should have had at least 30 credits left. Where have they gone!!?? will anyone get back to me please??!!!

I have never seen such poor support....I work in software support myself so this makes it all the more annoying at the lack of any type of response on this matter....

I have since bought new credits (although I ask myself why I bothered) but will reviewing whether to continue using this product in the future dt this shambles called spotify support...