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Who Me Too'd this topic

iOS App Freezing, crashing and lagging

Plan

Premium

Country

 USA

Device

iPhone 7

Operating System

iOS 12.1

 

My Question or Issue

The past couple of months (4-5) I have been experiencing issues with the mobile app. It is constantly crashing, lagging and freezing. For example, I will press a song and it will not play it, and then will finally start playing 30 seconds later or so, and during that time the app will stay frozen. 

Also, it will often continue playing a song after I change it or pause it, and once it finally catches up and un-freezes, the app will crash. I just deleted and re-downloaded the app recently and it did not solve this problem.

 

Who Me Too'd this topic