Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi!
I had an spotify account for several years. At the beginning it was related to my email but after i while it was connected with my FB account. A couple of months ago I disconnected by mistake my FB account and my Spotify, and i lost all my info!! It was that my account never existed! Finally i arrived to reopen Spotify with my FB account. And my suprise was that my playlist, my premium, my friends.. everything was dissapeared! It was like start from zero! That was not good at all but the worst is that i realize that Spotify continues to charge me 9.99eur for my Premium that no longer exists!! (i checked and my account says that i am using Spotify free)
Please, can anyone help me with that. I lost all my info and i guess i can't no have it back but i am also paying for a premium that i don't have anymore!
Thanks!
Ana